Senior Manager, Wallet Operations

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Senior Manager Wallet Operations- Quezon City Philippines

Would you like to play a key role in digital wallet and associated card products Are you interested in joining a globally diverse FinTech organization Join Western Union as Senior Manager Wallet Operations.

Western Union powers your pursuit.

As a Senior Manager Wallet Operations you will be responsible for overseeing and optimizing our end-to-end payment processes. This role will focus on digital and wallet operations chargebacks and disputes exception reporting and escalations management for settlements and customer handling ensuring seamless financial transactions regulatory compliance and operational efficiency.

The ideal candidate will combine strong analytical skills with deep knowledge of payment systems and a proactive approach to risk management.

Role Responsibilities:

Wallet Operations: Manage Digital Wallet functionality including funding withdrawals reconciliations and user experience improvements.
Escalation Management: Overseeing general processes and providing support on escalated matters.
Chargebacks and disputes: Lead the resolution process for chargebacks and disputes liaising with card networks banks and customers to minimize losses.
Partner Management: Supporting Western Unions clients and vendors to ensure smooth collaboration.
Exception Reporting: Develop and maintain robust exception reporting frameworks to identify anomalies mitigate risks and drive corrective actions.
Compliance and Risk Oversight: Ensure adherence to regulatory requirements internal controls and industry best practices.
Process Improvement: Setting up and documenting processes while actively identifying enhancement opportunities streamlining workflows implementing automation and boosting overall operational efficiency.
Cross-functional collaboration: Partner with Finance Product Engineering and Customer Support teams to align payment operations with business goals.

Role Requirements:

Bachelors degree in Finance Business Economics or related field; advanced degree preferred.
8 years of experience in payment operations settlement or financial services; experience in change management is a plus.
Strong knowledge of digital wallets card networks chargeback processes and dispute resolution.
Proven expertise in exception reporting reconciliation and risk management.
Excellent analytical problemsolving and communication skills.
Proficient with payment platforms ERP systems and reporting tools.
Leadership experience with the ability to manage and motivate teams.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8000 employees serving 200 countries and territories reaching customers and receivers around the globe. More than moving money we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper we support our employees in achieving their professional aspirations.

Youll have plenty of opportunities to learn new skills and build a career as well as receive a great compensation package. If youre ready to help drive the future of financial services its time for Western Union. Learn more about our purpose and people at will also have access to short-term incentives accident and life insurance and access to best-in-class development platforms to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

Paid Sick Leave and Vacation Leave
Health card (HMO) coverage with unlimited dependents from day 1 of employment
Performance Incentive Program/ Performance Bonus
Hybrid Working Arrangement
Employee Wellness
Global Recognition and Rewards Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Required Experience:

Senior Manager

Senior Manager Wallet Operations- Quezon City PhilippinesWould you like to play a key role in digital wallet and associated card products Are you interested in joining a globally diverse FinTech organization Join Western Union as Senior Manager Wallet Operations.Western Union powers your pursuit.As ...