Agent Acquisition & Support Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Agent Acquisition & Support Manager is responsible for the acquisition onboarding training and ongoing support of travel agents using the Aerofares platform in Zimbabwe. The role is accountable for growing an active revenue-generating agent network and driving sustainable ticketed and flown revenue. This position requires a commercially focused individual with strong relationship management skills capable of managing the full agent lifecycle from prospecting through to consistent transaction activity.
Salary:
Negotiable
Responsibilities:
Agent Acquisition
- Identify target and engage prospective travel agents within the Zimbabwean market
- Schedule and conduct meetings with qualified travel agency decision-makers
- Build and manage a structured pipeline of prospective agents
Product Demonstration & Onboarding
- Conduct live Aerofares platform demonstrations (virtual or in-person)
- Onboard new agents onto the system and ensure full access and readiness
- Deliver structured training on fare search booking ticketing and commercial processes
Agent Support & Relationship Management
- Provide ongoing operational and sales support to onboarded agents
- Proactively follow up to ensure agent activation and transaction continuity
- Resolve day-to-day system or booking-related queries
- Maintain strong professional relationships with all agents
Revenue & Performance Management
- Drive agent activation transaction volumes and retention
- Monitor and report on agent activity and revenue performance
- Grow ticketed and flown revenue across the agent portfolio
Key Skills:
Essential
- Experience in the travel industry airline fares or travel agency operations
- Proven ability to recruit onboard and manage business partners or agents
- Strong sales relationship management and follow-up skills
- Excellent verbal and written communication skills
- Ability to work independently and manage performance against targets
Advantageous
- Knowledge of the Zimbabwean travel trade and agency landscape
- Experience with airfare booking platforms or GDS environments
Qualifications:
- Relevant qualification.
Key Skills
- Eclipse
- Bus Driving
- General Employment
- IT Service Management
- Financial Accounting
