Employee Support Operations Product Manager

Responsibilities - your mission

A position of Employee Support Operations Product Manager (M/F) in myPulse framework has just opened within Airbus Commercial Aircraft in AGBS. You will join the IM Employee Experience & Support (DMHX) in the Employee service PSL fueled by a CAN-DO attitude in full collaboration between IM & HR ; where team spirit and talent expression is of key importance where end to end accountability and Group wide impact make empowerment and sense of responsibility real.

In the frame of the PULSE program HR digital transformation enabled the company to prepare the future in terms of people recruitment development and retention for which large cloud solutions such as Workday Cornerstone Praditus etc. have been deployed. The pandemic has changed long-standing paradigms and introduced social plans have caused a high number of employees to leave the company. This new normal or post-pandemic context has changed several societal and corporate aspects. People are more focused on their Wellbeing their Work-Life-Balance and Teleworking.

The Airbus environment is changing more challenging for employees. People are key assets for Airbus and valuing them can make or break our business. Focussing on employee wellbeing taking care of workers is crucial and most successful companies embed this culture into their business strategy.

In the frame of the PULSE program HR digital transformation enabled the company to prepare the future in terms of people recruitment development and retention for which large cloud solutions such as Workday Cornerstone Praditus etc. have been deployed. To ease the onboarding and HR digital tools adoption and usage a set of support services has been set.

We expect the job holder to play a pivotal role in the evolution of the HR Digital Employee Experience overall landscape for the group by increasing the adoption and support the usage of our HR processes.

In the frame of the support operations our collective ambition is to:

• Increase employee satisfaction by guaranteeing employee engagement & productivity from day one

• Spread a positive image to ensure adoption of our digital landscape

• Facilitate & speed up internal mobility by simplifying & digitizing our internal ways of working

• Deliver a new user centric digital experience across functions & divisions treating efficiently HR demands

You will have to manage the end-to-end operations of our DAP tool called Guide-Me (digital adoption platform) assuring:

• Quality efficiency and cost of all HR demands (tool usage functional assistance incident management monitoring)

• Coordinating all the Digital bricks to offer consistent and harmonized assistance to our employees and HR functions

• Supporting the deployment of future version of the DAP

• Bring your analyst competencies as input for processes improvement reporting analysis of employee behaviors

• Anticipate future landscape upgrades (Workday) and anticipate impacts on the guidance solution

• Coordinating the french editor and anticipating the future landscape

Business Activities Development and Projects Delivery

• Be employee facing having a deep understanding of support activities.

• Ensure the voice of the employee is properly taking into account

• Ensure hr functions are satisfied with the implementation of their demands (Monitoring of satisfaction)

• Ensure efficiency in the global support chain

Product Operations

• Test solutions with the support of an implementation team editor for new releases for HR platforms

• Ensure consistent learning and knowledge management of support team members

Domain communications

• Communicate volumes and statistics to the business

• Participate in external and internal events representing the voice of the employees

Requirements - our ideal candidate will have

Who are you You will have:

• Ideally a previous experience in a product management position

• Experience as support agent

• A previous experience in Development (Java Web)

• General Knowledge of IT area SaaS partnership and configuration

• Business acumen and possess a customer/value mind-set

• A Change and transformation mind-set

• Very good communication skills

• An Advanced level of English French is a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.