Aps – Application Production Support Securities Services (On-Site)

APS APPLICATION PRODUCTION SUPPORT - SECURITIESSERVICES (ON-SITE LISBON OR PORTO)

Portuguesecompany hires for on-site position

Location:Lisbon or Porto Portugal

Only candidates alreadybased in Portugal will be considered

Work Model: On-site /Production Support environment (rotational shifts)

LanguageRequirements: English B2

Seniority: Mid-level (36years)

ClientSector: Financial Banking

Instructions:Please send your CV in English and make sure to include all skills andexperience that match the requirements of the opportunity. This willsignificantly increase your chances of success

Important CV Requirement

Allmandatory skills and experience must be clearly stated in the that do not explicitly demonstrate the required background willnot be considered.

Role Overview

We are looking for an Application Production Support (APS)professional to join the SecuritiesServices Payment Processing area supporting applicationsunder the Germany scope.

This role is focused on business-critical application supportincident handling automation of operational tasks and close collaborationwith business users and IT teams within a structured production environment.

Key Responsibilities

Provide applicationproduction support for Payment Processing systems

Support business users by understanding business workflows and operationalscenarios

Ensure proper coverage during assigned production shifts

Handle incidents requests and tasks receivedvia tickets email ordirect contact

Communicate clearly with business users teammembers and partner teams regarding issue status and resolution

Document incidents procedures and solutionsand train other teammembers

Shadow senior colleagues to continuously improveplatform knowledge and operational coverage

Promote knowledgesharing within the team

Improve daily operations by automating repetitive tasksthrough scripting

Analyze root causes understand patches andreleases and identify systemicissues

Be available for holiday/weekend supporton a rotational basis according to predefined schedules

Mandatory Technical Skills

Strong knowledge of Oracle SQL (mandatory)

Experience with Windows and Linux environments

Good knowledge of scripting languages

Basic understanding of network concepts

Familiarity with DevOps / Automation tools(Ansible is a plus)

Knowledge of ITIL principles is a plus

Unix knowledge is a plus

Languages

English:Good level (mandatory)

Soft Skills

Strong communication and interpersonal skills

Proactivity autonomy and curiosity

Accuracy and fast reaction in incidentresolution

Strong clientfocus and results-driven mindset

Critical thinking and problem-solving skills

Team spirit and willingness to learn thebusiness

List of keywords that mustbe included in your CV

Application Production Support APSSecurities Services Payment Processing Oracle SQL Linux Windows ScriptingUnix ITIL DevOps Ansible Incident Management Production SupportAutomation Root Cause Analysis Shift Support English Lisbon Porto

#CI - PROC26016