Product Support Specialist

Company Name:tastytrade
Role:Product Support Specialist Open API
Location: Chicago IL - Hybrid (3 days/week in office)

Our Product Team manages the portfolio of features and enhancements that powertastytrade guiding each initiative frominitialconcept through discovery build deployment and continuous improvement.As a Product Support Specialist for Open APIyoullserve as the critical bridgefor our Open API customers providing technical support for our public API while gathering insights that directly shape our deepexpertisein RESTful APIs OAuth authentication and trading workflows partnering with Engineering and Product teams to ensure our API delivers an exceptional developer experience.

WhatYoullDo:

Deliver exceptional API technical support:

• Manage the Open API support inbox triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations
• Debug complex API integration issues including authentication flows WebSocket connections request/response formatting and rate limiting challenges
• Reproduce bugs in local development environments create minimal reproducible examples and document technical issues for Engineering escalation
• Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions andfacilitateknowledge transfer
• Monitor developer communities (Reddit Discord forums GitHub) to proactively address questions and emerging issues

Build comprehensive knowledge resources:

• Create andmaintaininternal canned responses in Salesforce for common API questions including code snippets and troubleshooting workflows
• Develop external customer-facing FAQs integration guides and code examples on the developer portal
• Build andmaintainthetastyworks-public-apiPostman collection with working examples for all instrument types order types and complex trading strategies
• Create sample integration code in multiple languagesdemonstratingauthentication order placement market data streaming and error handling
• Identifygaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy

Gather and synthesize developer feedback:

• Aggregate feedback from support tickets community forums and direct developer interactions toidentifypatterns in pain points and feature requests
• Analyze API usage patterns error logs and integration challenges to surface systemic issues and enhancement opportunities
• Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality
• Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact
• Track enhancement requests andmonitorresolution progress providing technical context to stakeholders

WhoYou Are:

• Bachelors degree in Computer Science Software Engineering or related technical field or equivalent practical experience
• Experience in technical support API support developer relations or software engineering roles
• Strong understanding of RESTful API architecture HTTP/HTTPS protocols authentication methods (OAuth 2.0 session tokens) and WebSocket connections
• Experience with API testing tools (Postman curl Insomnia) and ability to craft complex API requests troubleshoot responses andvalidatepayloads
• Familiarity with version control (Git) API documentation tools and development workflows
• Understanding of basic trading concepts (order types instrument types market mechanics) ordemonstratedability to quickly learn domain-specific technical systems
• Analytical mindset: Ability to diagnose technical issues systematicallyidentifyroot causes and document reproduction steps clearly
• Customer-focused communication: Excellent at translating technical concepts for varied audiences whilemaintainingtechnical accuracy
• Self-directed learner comfortable with complex technical systems and emerging technologies
• Strong preference for obtaining securities licensing (SIE and Series 7) within60 daysof starting the role

Nice to have:

• Experience with financial services APIs or trading platform integrations
• Contributions to open-source projects or public GitHub repositories
• Knowledge of options trading futures or equity market mechanics
• Experience with monitoring tools logging systems or API analytics platforms
  

Company Perks/Benefits:

• Performance Bonuses
• Stock Purchase Options
• 401k Plan
• Medical/Dental/Vision Benefits
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• Shuttle to/from Metra
• Office located in the West Loop - Chicagos growing center of tech great cuisine and high-end bars

Base Salary: $94000
The actual salary offered will be based on the candidates level of experience and qualifications

Discretionary performance bonus: 5-10% of base salary based on individual and company performance