IT Support Technician, Dallas, TX
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Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING FOR A MAJOR GLOBAL SPORTING EVENT!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for proactive and highly skilled IT Support Technicians for a critical role at the heart of global broadcast operations. This is a unique opportunity to support mission-critical technology for the largest sporting tournament in the world working within a 24/7 operational nerve center.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis on this exciting and demanding project!
Location: International Broadcast Centre (IBC) Dallas Texas
About the Role
We are seeking enthusiastic dynamic and highly motivated IT Support Technicians to support international broadcasting studios operating from the International Broadcast Centre (IBC) in Dallas Texas during a major global sporting event.
This role is critical to ensuring the continuous 24/7 operation of broadcast and media technology used by international rights holders production teams and technical partners. You will be part of a dedicated on-site IT team providing round-the-clock support on a rotating 3-shift rota. This is an exceptional opportunity to work at the heart of global broadcast operations supporting mission-critical technology in a high-profile fast-paced environment.
- Contract Duration & Working Pattern
- Start Date: 1 March 2026
- End Date: End of July 2026
- Working Pattern: 3-shift rotating rota (day / evening / night)
- Coverage: 24/7 operations including weekends and peak broadcast periods
Key Responsibilities
- Provide on-site IT support within the International Broadcast Centre (IBC) for Lenovo hardware and associated technologies.
- Support international broadcasting studios production teams and technical staff.
- Install configure and support laptops desktops monitors printers and peripherals.
- Perform rapid break/fix troubleshooting in time-critical broadcast environments.
- Provide immediate incident response to minimize disruption to live and recorded broadcasts.
- Follow defined incident escalation and change management procedures.
- Work closely with broadcast engineers media operations teams and vendors.
- Support pre-broadcast preparation live broadcast operations and post-event activities.
- Maintain detailed incident documentation and shift handover notes.
- Deliver professional calm and customer-focused support at all times.
Requirements
Required Skills & Experience
- Proven experience in IT support / desktop support / field engineering.
- Strong technical knowledge of Windows OS (Windows 10/11) hardware troubleshooting and basic networking.
- Hands-on experience supporting Lenovo or equivalent enterprise hardware is preferred.
- Experience working in media broadcast live events or 24/7 operational environments is highly desirable.
- Ability to troubleshoot and resolve issues quickly under extreme pressure.
- Strong communication skills and a dedicated service-oriented mindset.
- Comfortable working in high-pressure always-on environments.
- Willingness and ability to work a rotating 24/7 shift pattern including nights and weekends.
Personal Attributes Were Looking For
- Highly reliable adaptable and calm under pressure.
- Strong team player with a proactive can-do attitude.
- Passionate about technology and live broadcast operations.
- Motivated by the opportunity to support a world-class international sporting event.
Eligibility & Availability
- Legal right to work in the United States.
- Ability to work on-site in Dallas Texas for the full contract period (1 March end of July 2026).
- Full availability for 24/7 shift work throughout the entire contract duration.
- Previous experience supporting large events broadcast centers or global deployments is a strong advantage.
Benefits
What We Offer
- A competitive shift-based hourly rate.
- The opportunity to work at the International Broadcast Centre of a major global sporting event.
- Hands-on experience supporting international broadcasters and live production environments.
- Exposure to 24/7 broadcast operations and cutting-edge media technology.
- A unique and highly prestigious addition to your CV and professional portfolio.
How to Apply
Ready to take on this critical role at the center of the action We are actively hiring talented and motivated IT professionals. Apply now to secure your spot on this historic broadcast support team!
#ITJobs #BroadcastTech #EventTech #IBC #TechSupport #24x7 #HiringNow #SportsTech #CareerOpportunity #DallasJobs #BroadcastEngineering
Required Skills:
Windows Hardware Networking Troubleshooting. Customer-Service Communication Ticketing.
Required Education:
Currently enrolled in or recently completed a degree certification or training program in Information Technology Computer Science or a related technical field.
Company Industry
IT Services and IT Consulting
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
