Lead Specialist Customer Experience (CX)

Job Role Lead Specialist Customer Experience (CX)

Location Mumbai

At dsm-firmenich we strive to achieve a world where you dont have to choose between taste texture or health - and can enjoy it all. Our innovative ingredients expertise and solutions bridge the gap between the delicious the nutritious and the sustainable.

You will play a key role in delivering an exceptional customer journey by building strong client relationships and driving customer satisfaction. Collaborating closely with Sales Logistics Accounts Receivable and Planning you will ensure seamless order management timely deliveries and effective issue resolution. Your emotional intelligence negotiation skills and attention to detail will strengthen partnerships ensure data accuracy and support customer KPIs. Through proactive communication and crisis management you will foster customer loyalty and contribute to sustainable business growth.

At dsm-firmenich being a force for good is not optional. Diversity Equity & Inclusion is a shared responsibility woven into our daily work benefiting to our People Customers & Communities and driving business value. Equal access to opportunities is a given belonging is a shared feeling authenticity is celebrated.

Your Key Responsibilities:

• Streamline Order-to-Cash processes while accurately capturing and managing customer demand.
• Proactively resolve supply chain challenges to ensure timely and smooth deliveries.
• Maintain clear transparent communication with customers providing regular updates and feedback.
• Own and manage customer constraints and non-conformities driving continuous service improvement.
• Lead monthly demand planning activities and identify action plans with timely follow-ups.
• Partner with the commercial team and key customers through reviews visits and consignment stock assessments.

We Bring:

• A team of diverse employees who arent afraid to think outside of the box.
• A truly global and collaborative team that cares about the experience of our employees.
• The encouragement you need to develop and achieve personal growth.
• A role that is crucial on projects and allows you to build your brand.
• A caring and supportive environment where youre empowered to grow and share your ideas

You Bring:

• Graduation/Post-Graduation preferably MBA/PGDBM.
• 510 years of experience inSupply ChainorCustomer Experience.
• Strong business acumen leadership collaboration analytical skills and communication.
• Proficiency in SAP.

About dsm-firmenich:

At dsm-firmenich we dont just meet expectations we go beyond them. Join our global team powered by science creativity and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere. And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our future. Because real progress only happens when we go beyond together.

Our application process:

Interested in this position Please apply on-line by uploading your resume in English via our career portal ( further information please contact Shradha Tiwari Talent Acquisition Partner ().

Inclusion belonging and equal opportunity statement:

At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.

Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve. We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you. And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement

Were managing this search directly at dsm-firmenich. If youre applying as an individual wed love to hear from you. Were not accepting agency submissions or proposals involving fees or commissions for this role