Customer Experience ManagerCRM
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Hiring in Automobile Company !!!
Position: Customer Experience Manager (CRM / CXM)
Experience: *Minimum 2 years of experience in Customer Relationship Management / Customer Experience role( Automobile Hotel Industry or Tourism industry preferred)
Salary: *30000 - 40000 Per Month
Location: *Kannur
Key Responsibilities:
* Develop and implement customer experience strategies to improve satisfaction and retention.
* Manage CRM systems and ensure accurate customer data management.
* Monitor customer interactions across sales and service departments.
* Handle customer complaints and escalations in a timely and professional manner.
* Conduct regular follow-ups with customers to ensure service quality and feedback collection.
* Analyze customer feedback and prepare reports for management review.
* Coordinate with internal teams (Sales Service Operations) to improve service delivery.
* Ensure adherence to company service standards and brand guidelines.
* Train and guide front-line staff on customer handling and service excellence.
* Track customer satisfaction scores (CSAT) NPS and other performance metrics.
*Interested candidates can forward their updated resume to
or
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
