Customer support Lead

GK HR Consulting India Private Limited

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Shift: UK Shift (Flexible for rotational shifts)
Experience: 5 Years (Minimum 2 years Team Handling on paper)
Education: Graduate

Job Summary:
We are looking for an experienced professional to join the Customer Operations team as a Senior Analyst. The role involves managing inbound sales/customer service operations handling escalations and complaints ensuring resolution within SLAs and driving customer satisfaction. The candidate should have strong team handling experience and the ability to perform under pressure in a fast-paced environment.

Key Responsibilities:
Manage customer queries escalations and complaint resolution
Ensure closure of issues within defined SLAs
Analyze and solve moderately complex problems
Oversee small teams/work efforts and support daily operations
Collaborate with internal stakeholders and occasionally interact with clients
Work in rotational/UK shifts
Key Skills Required:
Strong problem-solving skills
Ability to work under pressure
Adaptable and quick learner
Good team management and collaboration skills

Required Skills:

BPOCustomer ServiceLeadershipTeam ManagementInbound Lead Generation

Shift: UK Shift (Flexible for rotational shifts) Experience: 5 Years (Minimum 2 years Team Handling on paper) Education: Graduate Job Summary: We are looking for an experienced professional to join the Customer Operations team as a Senior Analyst. The role involves managing inbound sales/customer ...