Customer Support Executive

Madurai - India

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive for a growing Software Company. The candidate will be responsible for handling customer queries troubleshooting issues and ensuring high levels of client satisfaction.

Key Responsibilities:

Handle customer queries via phone email and chat
Provide product guidance and basic technical support
Troubleshoot software issues and coordinate with technical team
Log and track issues in CRM / ticketing system
Ensure timely resolution of customer concerns
Maintain service-level agreements (SLAs)
Conduct follow-ups to ensure customer satisfaction
Prepare support reports and documentation

Requirements

Strong communication skills (verbal & written)

Customer handling & problem-solving skills

Basic technical understanding of software / SaaS products

Experience with CRM / Ticketing tools (Zoho Desk Freshdesk etc.)

Ability to handle multiple queries efficiently

Patience and customer-centric approach

Benefits

#Hiring #CustomerSupport #SoftwareJobs #TechSupport #ITSales #Helpdesk #SaaSJobs #CustomerService #JobOpening

Required Skills:

Strong communication skills (verbal & written) Customer handling & problem-solving skills Basic technical understanding of software / SaaS products Experience with CRM / Ticketing tools (Zoho Desk Freshdesk etc.) Ability to handle multiple queries efficiently Patience and customer-centric approach

We are looking for a proactive and customer-focused Customer Support Executive for a growing Software Company. The candidate will be responsible for handling customer queries troubleshooting issues and ensuring high levels of client satisfaction.Key Responsibilities:Handle customer queries via phone...