CUSTOMER CARE EXECUTIVE

N Human Resources & Management Systems

Job Location:

Bangalore - India

Monthly Salary: INR 10 - 10

Experience Required: 0-1years

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

CUSTOMER CARE EXECUTIVE

Location: HSR Layout Bangalore

Experience: 0-4 years

Budget: 6- 10 LPA

Key Responsibilities:

Handle customer inquiries and provide product support for AutoSmart solutions
Resolve customer issues and escalate technical problems to appropriate teams
Maintain customer satisfaction through timely and effective communication
Document customer interactions and feedback in CRM systems
Coordinate with sales and technical teams for seamless customer experience

Requirements

Requirements:

Excellent communication skills (written and verbal)
Customer-centric approach with problem-solving abilities
Basic understanding of SaaS products (preferred)
Graduate in any discipline

Required Skills:

Content Strategy: Develop and execute a comprehensive content strategy aligned with the companys marketing goals. Content Creation: Write and edit high-quality content including blog posts landing pages case studies white papers social media content and email newsletters. SEO Optimization: Use SEO best practices to optimize content and increase organic traffic. Campaigns: Collaborate with the marketing team to create content for demand generation campaigns email marketing and social media. Product Messaging: Translate technical product features into compelling easy-to- understand content for our target audience. Data-Driven Decisions: Track content performance metrics and iterate based on insights. Collaborations: Work with internal teams and external influencers to develop case studies and guest blog posts.

Required Education:

Graduate

CUSTOMER CARE EXECUTIVELocation: HSR Layout BangaloreExperience: 0-4 yearsBudget: 6- 10 LPAKey Responsibilities:Handle customer inquiries and provide product support for AutoSmart solutionsResolve customer issues and escalate technical problems to appropriate teamsMaintain customer satisfaction thro...