Daylight PMS Implementation Specialist

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

The Daylight PMS Implementation Specialist is responsible for ensuring the successful deployment of our Daylight Property Management System (PMS) solutions for enterprise customers. This includes analyzing customer needs configuring tailored PMS solutions performing system installations and upgrades and delivering training either on-site or remotely to ensure a smooth transition and positive user experience. The Daylight PMS Implementation Specialist ensures that our Daylight solutions meet the unique specifications and functional requirements of our enterprise customers.

Qualifications :

What Youll Do:

Perform various PMS implementation projects at customer sites in hotel environments across Mexico the United States and internationally or remotely when necessary.
Manage end-to-end implementations by understanding user requirements assisting customers with completing and utilizing PMS configuration workbooks to perform system configurations conducting on-site system testing providing user training and providing support after go-live to ensure smooth operations of our Shiji Daylight PMS solution for our customers with a focus on quality and customer satisfaction.
Report and escalate critical issues and functional requests from customers to appropriate internal teams including Product and Development and follow through to ensure timely resolution.
Analyze and clarify customer queries through troubleshooting and research using existing product documentation lab testing and other resources.
Provide guidance to customers by addressing operational and application-related inquiries and offering consultative support.
Prepare and submit all required project reports daily and upon project completion to maintain accurate and up-to-date project documentation.
Attend regular trainings to remain up-to-date with new and current developments of all Shiji Daylight PMS functions.

Minimum Qualifications (knowledge skills and abilities):

Bilingual in English and Spanish with the ability to communicate effectively in both languages
Minimum four (4) years experience in Hotel Operations with a strong understanding of front desk operations housekeeping reservations and finance.
Experience with hospitality PMS systems in a super user role demonstrating advanced knowledge of system functionalities troubleshooting and user support.
Proficient in Microsoft and Windows operating systems for enterprise level projects.
Experience in customer-facing roles with a passion for delivering exceptional service and ensuring customer satisfaction.
Strong problem-solving skills with the ability to quickly understand and implement diverse IT solutions.
Excellent communication skills both written and verbal with the ability to explain technical concepts clearly to non-technical customers.
Must be available during evenings weekends and holidays as needed in line with project demands. Overtime compensation will be provided in accordance with Mexican labor law.
Possession of a valid passport and willingness to travel within the Americas region and internationally with travel requirements of up to 80%; on-site durations may vary including periods of up to six weeks as needed for project execution.

Preferred Qualifications/Nice to Have:

Bachelors Degree from an accredited college or university in a technical hospitality or business field
Minimum two (2) years experience in installing Property Management Systems (PMS) and training end-users or experience working in IT related roles within a hotel.

Additional Information :

Shiji US Inc does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability marital status ancestry genetic information veteran status personal appearance sexual orientation gender identity or expression family responsibilities political affiliation and matriculation or any other characteristic protected by law. Employment decisions at Shiji US Inc are based on merit qualifications and abilities. Shiji US Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability you may contact us at

Remote Work :

Yes

Employment Type :

Full-time

Job Summary:The Daylight PMS Implementation Specialist is responsible for ensuring the successful deployment of our Daylight Property Management System (PMS) solutions for enterprise customers. This includes analyzing customer needs configuring tailored PMS solutions performing system installations ...

Job Summary:

Qualifications :

What Youll Do:

Perform various PMS implementation projects at customer sites in hotel environments across Mexico the United States and internationally or remotely when necessary.
Manage end-to-end implementations by understanding user requirements assisting customers with completing and utilizing PMS configuration workbooks to perform system configurations conducting on-site system testing providing user training and providing support after go-live to ensure smooth operations of our Shiji Daylight PMS solution for our customers with a focus on quality and customer satisfaction.
Report and escalate critical issues and functional requests from customers to appropriate internal teams including Product and Development and follow through to ensure timely resolution.
Analyze and clarify customer queries through troubleshooting and research using existing product documentation lab testing and other resources.
Provide guidance to customers by addressing operational and application-related inquiries and offering consultative support.
Prepare and submit all required project reports daily and upon project completion to maintain accurate and up-to-date project documentation.
Attend regular trainings to remain up-to-date with new and current developments of all Shiji Daylight PMS functions.

Minimum Qualifications (knowledge skills and abilities):

Bilingual in English and Spanish with the ability to communicate effectively in both languages
Minimum four (4) years experience in Hotel Operations with a strong understanding of front desk operations housekeeping reservations and finance.
Experience with hospitality PMS systems in a super user role demonstrating advanced knowledge of system functionalities troubleshooting and user support.
Proficient in Microsoft and Windows operating systems for enterprise level projects.
Experience in customer-facing roles with a passion for delivering exceptional service and ensuring customer satisfaction.
Strong problem-solving skills with the ability to quickly understand and implement diverse IT solutions.
Excellent communication skills both written and verbal with the ability to explain technical concepts clearly to non-technical customers.
Must be available during evenings weekends and holidays as needed in line with project demands. Overtime compensation will be provided in accordance with Mexican labor law.
Possession of a valid passport and willingness to travel within the Americas region and internationally with travel requirements of up to 80%; on-site durations may vary including periods of up to six weeks as needed for project execution.

Preferred Qualifications/Nice to Have:

Bachelors Degree from an accredited college or university in a technical hospitality or business field
Minimum two (2) years experience in installing Property Management Systems (PMS) and training end-users or experience working in IT related roles within a hotel.

Additional Information :

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Employee Orientation
Dayforce
Human Capital Management
Visio
Business Process Modeling
Process Mapping
Ceridian
Smartsheet
Salesforce
Peoplesoft
Project Management
Microsoft Project

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About Company

Shiji Group

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more

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