Helpdesk Coordinator

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

Position

Location

How Youll Create Possibilities

Job Description

• Work closely with the Digital Technology (DT) Site Manager to help implement support and other digital solutions that keep the plant running efficiently.
• Collaborate with engineering production quality and IT/OT teams to help deliver reliable practical technical solutions in a dynamic manufacturing environment.
• Assist with system setup configuration and testing for FIS/MES/ERP/DT initiatives ensuring solutions follow established standards procedures and best practices.
• Support project activities across the full system lifecycle including gathering basic requirements preparing documentation performing configuration tasks executing tests and providing post-go-live support.
• Help create user stories change requests support documentation and process updates to clearly communicate changes and improvements in an Agile environment.
• Assist in identifying setting up and maintaining MES/FIS hardware (e.g. terminals scanners shop-floor devices) to meet day-to-day operational needs.
• Help identify and monitor key production and quality parameters within FIS to support process visibility and decision-making.
• Support data collection validation and reporting activities to ensure accurate reliable data for performance dashboards KPIs and continuous improvement projects.
• Help create and maintain system documentation training materials and knowledge articles to enable consistent and sustainable support.
• Assist in delivering user training and clear documentation on hardware software and DT processes so that plant personnel can use systems safely and effectively.
• Work with the DT team on day-to-day operations helping to troubleshoot and resolve technical issues while continuously building your technical and problem-solving skills.
• Perform additional tasks and support special projects as assigned by senior members of the Digital Technology team with opportunities to learn new tools and technologies.
  

What Youll Bring to Our Team

Qualifications:

• Basic understanding of industrial devices such as PCs PLCs barcode readers vision systems RFID and label printers.
• Basic understanding of manufacturing systems such as MES FIS HMI or SCADA.
• Familiarity with software tools or platforms to code solutions
• General knowledge of network concepts databases data collection systems or process monitoring tools.
• LEAN manufacturing or Agile development.
• Strong problem-solving and analytical thinking skills with attention to detail.
• Customer-focused mindset with the ability to communicate effectively with users of varying technical backgrounds.
• Eager to learn and grow technical expertise in digital technology.
• Self-motivated and proactive able to manage multiple tasks without supervision.
• Effective written and verbal communication skills able to collaborate within a cross-functional team.
• Must be end-user and customer-service focused with the ability to train and work with users with various levels of computer experience and ability.

Preferred

• 1- 3 years experience supporting or assisting with Manufacturing Execution Systems or related technologies
• Previous experience in manufacturing or industrial environment.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail