The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
423 Job openings in The Rank Group
As a Field Support Technician you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers support based teams and operations to ensure a quick response t More...
As an Electronic Gaming Host your role is pivotal in creating an unforgettable experience for our customers youll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests making them feel both val More...
As a Field Support Technician you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers support based teams and operations to ensure a quick response t More...
We are looking for a technically proficient digital marketing enthusiast to join our team as a CRM Executive. In this role you will lead the implementation and execution of multi-channel marketing campaigns across Email SMS Inbox Messaging Push Notifications F More...
We are looking for a Spanish speaking HVC Account Manager to join our commercial team and be a key part of supporting our platform for high value customers. You will be working in a small team dedicated to ensuring player safety is at the heart of everything we do.The role will cover More...
Join the team that keeps the casino sparkling!As a Cleaner youll ensure every area from the gaming floor to guest restrooms and team spaces is spotless safe and ready for action.Youll take care of daily cleaning duties restock essentials and report any maintenance issues all while uph More...
Are you a natural at the tables with a flair for delivering exceptional guest experiencesWere looking for an experienced dealer to bring energy precision and professionalism to our casino floor. In this role youll run live table games with confidence and charisma ensuring fair play an More...
Join the team that keeps the casino sparkling!As a Cleaner youll ensure every area from the gaming floor to guest restrooms and team spaces is spotless safe and ready for action.Youll take care of daily cleaning duties restock essentials and report any maintenance issues all while uph More...
Competitive Salary - 13.06 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friends More...
Are you a natural at the tables with a flair for delivering exceptional guest experiencesWere looking for an experienced dealer to bring energy precision and professionalism to our casino floor. In this role youll run live table games with confidence and charisma ensuring fair play an More...
Reporting into the Operational Marketing Director the Head of Digital & Social Media will be accountable for defining and delivering the digital and social media strategy for Grosvenor Casinos.This position will work closely with the wider marketing team across our venues and digi More...
The Head of CRM will be the owner for the group customer relationship management and loyalty strategies working alongside our marketing directors. As the leader in omni channel gaming and entertainment you will put our customers preferences at the core of our plans and work to develop More...
Grosvenor Casino Didsbury M20 5PGAs a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively provid More...
The Head of CRM will be the owner for the group customer relationship management and loyalty strategies working alongside our marketing directors. As the leader in omni channel gaming and entertainment you will put our customers preferences at the core of our plans and work to develop More...
As the Slots Manager you will be entrusted with the critical responsibility of delivering the Grosvenor slots strategy (GSS) and providing essential support to General Managers in maintaining an efficient slots operation. Your primary focus will be on driving slots revenue performance More...
An exciting opportunity for a Reward Analyst who will support the Reward team and wider People team through knowledge and understanding of Reward policies and procedures. Key aspects of the role are data analytics and supporting with compensation management in Dayforce (Ranks HR syste More...
An exciting opportunity for a Reward Business Partner who will support the Reward team and wider People team through knowledge and understanding of Reward policies and procedures. Key aspects of the role are data analytics and supporting with compensation management in Dayforce (Ranks More...
One of the most important positions within our business you will be responsible for the upkeep and cleanliness of the casino. Its no easy ride you will need to deliver impeccable standards and take pride in your work.Providing a courteous and professional service and supporting the wi More...
Are you passionate about data and performance-driven insights Join our dynamic Slots Team and help shape strategic decisions across our product portfolio.As a Performance Analyst youll work closely with Regional Slots Managers to provide the data-driven intelligence that powers our re More...
Do you have experience in casinos slot machines or electronic gaming Are you analytical with a sharp commercial mindset If yes this could be your next big move.We are looking for a confident and enthusiastic Electronic Gaming Supervisor to take ownership of the electronic gaming expe More...
