Front Desk Coordinator

About Asteroid Health

Asteroid Health provides integrated recovery-oriented behavioral health and substance use treatment services. We are committed to compassionate evidence-based care and a welcoming professional experience at every point of contact. Our team works collaboratively across clinical admissions and operations to support long-term wellness stability and sustained recovery.

The Opportunity

The Front Desk Coordinator is the first point of contact for the clinic and plays a key role in daily operations. This position combines front desk responsibilities insurance verifications (including verification of benefits/VOBs) admissions support and direct administrative assistance to the Program Director. The ideal candidate is organized reliable comfortable on the phone and able to manage multiple priorities in a fast-paced clinical environment.

What You Will Do at Asteroid Health

Answer all incoming phone calls promptly professionally and with a calm welcoming tone.

Greet patients families and visitors in person and ensure a positive first impression.

Schedule appointments intakes and follow-up calls as directed.

Maintain patient confidentiality and always comply with HIPAA

Communicate insurance information clearly to the Program Director and admissions/clinical team.

Follow up with insurance companies as needed to clarify benefits or resolve discrepancies.

Assist the admissions team with intake-related tasks as assigned (collecting/organizing required documentation coordinating scheduling and logistics).

Communicate professionally with clinical staff leadership insurance representatives and external partners.

Provide administrative support to the Program Director (scheduling coordination basic reports/spreadsheets tracking forms/signatures supporting compliance logs).

Maintain cleanliness and organization of the front desk/lobby/shared areas; monitor supplies and coordinate reorders.

Assist with scanning filing and document management; support staff with operational tasks as needed.

Perform other duties as assigned to support clinic operations.

What You Bring to Asteroid Health

High school diploma or equivalent required.

Prior administrative or front desk experience in a medical behavioral health substance use disorder treatment or comparable healthcare setting is preferred.

A minimum of two years of administrative or front desk experience in a non-clinical or general office environment is required.

Insurance verification experience preferred (or willingness to learn quickly).

Strong phone etiquette and clear professional communication skills.

Organized detail-oriented dependable; able to multitask and prioritize in a busy clinical setting.

Comfortable using email EHR/office systems spreadsheets scanners and basic office technology.

Discretion and professionalism when handling confidential information.

Why Join Asteroid Health

Be part of a mission-driven organization supporting recovery-oriented care.

Supportive collaborative team environment.

Opportunity to build operational admissions and insurance verification skills in a clinical setting.

Continuing education and professional development opportunities.

Competitive compensation: $17.50/hour

Requirements

Ability to work on-site in Newton MA.

High school diploma or equivalent required.

Prior administrative or front desk experience in a medical behavioral health substance use disorder treatment or comparable healthcare setting is preferred.

A minimum of two years of administrative or front desk experience in a non-clinical or general office environment is required.

Insurance verification experience preferred (or willingness to learn quickly).

Strong phone etiquette and clear professional communication skills.

Organized detail-oriented dependable; able to multitask and prioritize in a busy clinical setting.

Comfortable using email EHR/office systems spreadsheets scanners and basic office technology.

Benefits

PTO

Health and Dental Insurance

Employee Assistance Program

401K