Customer Service Representative III

Malvern, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative III (Hybrid)
Location: Malvern PA 19355 (Hybrid)
Duration: 4 Months (Contract) Possible Conversion to FTE
Schedule: Monday Friday 8:00 AM 5:00 PM
Interview Mode: Microsoft Teams or Onsite

Professional Job Description

Role Overview

The Customer Service Representative III provides order processing sales support and customer service to internal teams and external customers. This role is responsible for managing the full order lifecycle ensuring accurate documentation timely communication and resolution of customer inquiries and billing issues. The position works in a fast-paced matrixed environment and supports both standard and complex orders.

Key Responsibilities

Order Management

Process customer and sales-submitted orders for products and services
Manage orders ranging from quick-ship items to complex long-cycle transactions
Monitor order backlog and proactively follow up to ensure accuracy and completeness
Communicate order status updates changes and delivery timelines to stakeholders
Coordinate with internal teams regarding pricing availability shipping dates and backorders
Maintain virtual customer files including contracts and supporting documentation

Customer Service & Billing Support

Respond promptly and professionally to customer inquiries
Investigate and resolve billing discrepancies in coordination with Accounts Receivable
Ensure customer issues are documented and resolved in a timely manner

Sales Support

Provide pricing and product availability information
Prepare formal quotations for standard and select specialty products
Support pre- and post-order sales activities as required
Perform additional administrative and support duties as needed

Qualifications

0 2 years of customer service order management or administrative experience
College degree preferred or equivalent professional experience
Strong organizational and communication skills
Proficient in Microsoft Office (Excel Word Outlook)
Ability to work effectively in a matrixed team-oriented environment
Preferred: Experience with Salesforce CRM AS400 or CPQ/SCPQ tools

Job Title: Customer Service Representative III (Hybrid) Location: Malvern PA 19355 (Hybrid) Duration: 4 Months (Contract) Possible Conversion to FTE Schedule: Monday Friday 8:00 AM 5:00 PM Interview Mode: Microsoft Teams or Onsite Professional Job Description Role Overview The Customer Se...