Service Coordinator
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About Client:
Client is a premier provider of residential audio/video and automation systems specializing in seamlessly integrating advanced technology into homes. Since 2004 their expert team has worked with top industry brands to enhance living spaces with immersive audio video and lighting solutions. Collaborating with designers and architects they ensure technology complements both aesthetics and functionality. Their innovative projects including concealed motorized shades and ducted subwoofer systems elevate home experiences without compromising design integrity.
Job Description:
We are seeking a friendly dependable Service Coordinator to support day-to-day operations and keep things running smoothly behind the scenes. A significant portion of this role will focus on serving as the first point of contact for client support requests through our Zendesk ticketing system. This individual will monitor incoming service tickets respond promptly and professionally and route each request to the appropriate internal team member for resolution.
While technical expertise is not required strong written communication skills and a calm client-focused approach are essential. Additional responsibilities include coordinating schedules supporting ongoing client communication managing service tickets and handling general administrative tasks. While limited remote flexibility may be available regular in-office presence and a consistent weekly schedule are essential. This is an excellent opportunity for someone who is organized proactive and enjoys being a reliable support resource for a collaborative team.
Please note: This is a part-time role (20 hours per week) with the opportunity to transition to a full-time position within six months at which point full benefits would apply. During the initial six-month period benefits will accrue on a part-time basis.
What We Offer:
Competitive Pay & Benefits
$22 - $25 per hour
Health benefits 401(k) & 4% company match
Start with 10 days of Paid Time Off with an increase each yearup to 20 days max!
8 Paid Holidays
Parental & Bereavement Leave
Career Growth & Perks
Professional career assistance
Training & development to help you reach your goals
Exciting projects in luxury settings
Work Culture & Extras
Laid-back supportive and fun team environment
Office gym fun team gatherings with drinks & snacks
Essential Duties & Responsibilities
Monitor track and respond to service tickets in accordance with established service level agreements.
Assist with client communications ensuring a professional courteous and responsive experience.
Help coordinate and maintain weekly schedules for the team communicating updates as needed.
Maintain office organization including stocking supplies and keeping workspaces presentable for client visits.
Perform general administrative and operational support tasks to assist the broader team.
Qualifications
High school diploma or equivalent required.
Strong verbal and written communication and interpersonal skills.
Basic familiarity with ticketing systems scheduling tools and communication platforms.
Highly organized detail-oriented and able to manage multiple tasks effectively.
Ability to work independently while also collaborating as part of a team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
The Worksphere is a strategic recruitment and staffing partner dedicated to building high-performing teams across Technology Healthcare Finance Human Resources Sales & Marketing and Business Support.
