Assistant Director of Food & Beverage (Hilton Singapore Orchard)

What are we looking for
An Assistant Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• 2 to 4 years in a managerial position within a 4 or 5-star hotel.
• Strong understanding of Food & Beverage and Conference & Banqueting operations including cost control labor management menu planning merchandising and accounting.
• Ability to lead train and motivate teams; strong planning and organizational skills.
• Committed to delivering exceptional service and exceeding guest expectations.
• Flexible and responsive to changing requirements; able to work under pressure during peak periods.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

Position Statement
The Assistant Director of Food & Beverage is responsible for managing all Food & Beverage outlets Conference and Banqueting operations as independent profit centers. The role ensures maximum guest satisfaction and operational consistency in line with Hilton International standards through effective planning organizing controlling and marketing strategies.

What will I be doing
As the Assistant Director of Food & Beverage you will be responsible for performing the following tasks to the highest standards:

Guest Experience & Service

• Respond promptly and professionally to guest inquiries and requests.
• Anticipate guest needs and resolve issues effectively including during emergencies.
• Handle guest feedback and complaints positively implementing improvements where needed.
• Ensure all service standards outlined in the Guest Satisfaction Manual and SOPs are consistently met.
• Monitor guest satisfaction levels and communicate findings to senior management.

• Assist on the floor during operational hours to ensure smooth service delivery.

  Operational Management

• Plan prioritize and oversee daily operations across all F&B outlets and events.

• Coordinate with other departments (Front Office Housekeeping Engineering) to ensure seamless operations.

• Maintain technical knowledge and stay updated on F&B trends and market demands.

• Participate in menu development with the Executive Chef considering market trends and guest preferences.

• Attend and contribute to regular F&B and operational meetings.

• Complete regular operational and financial reports as required.

Financial & Sales Performance

• Monitor departmental performance using key financial indicators.
• Prepare and analyze financial reports forecasts and variance explanations.
• Control costs without compromising quality and implement strategies to maximize revenue.
• Support promotional activities and assist in creating marketing materials for events and outlets.
• Identify and act on potential sales leads fostering a culture where everyone sells.

Team Leadership & Development

• Recruit train and develop team members to meet operational and service standards.
• Conduct regular performance reviews and provide constructive feedback.
• Implement departmental training plans and evaluate effectiveness.
• Foster a positive team culture that values collaboration respect for diversity and continuous improvement.
• Communicate company strategy and departmental goals clearly to the team.

EOE/AA/Disabled/Veterans