Assistant Manager Customer Development (Ecommerce)

The role

We are seeking an Assistant Manager to join our eCommerce team! This position will concentrate on driving e-commerce growth for FMCG clients based in Singapore. Ideal candidates will have experience in e-commerce particularly in category management familiar working with marketplaces e-retailers or B2B Quick Commerce.

General Responsibilities:

• Responsible for end-to-end eCommerce performance including sales availability pricing listings content listing ranking on-site visibility off-site traffic generation order management order fulfillment after-sales service etc
• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Liaise with eCommerce and retail partners to build relationships and network understand category and brand performance across channels and advise on strategies to drive and achieve business objectives.
• Work closely with the cross-functional and cross-BU teams to ensure efficient and effective execution leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience aligned with best-practices (e.g. Modern Trade)
• Manage annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins
• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manages inventory (ensure stock balancing between online and offline) promotional mechanism (e.g. bundles creation discounts activation vouchers etc)
• Manages trade claims recovery from clients within contractual terms and full compliance of APMS in A&P control
• Support in business development efforts in developing eCommerce solutions for clients growing pipeline for new accounts/clients and nurture and grow existing digital client account.
• Opportunity to lead a team

Requirements:

• Minimally Bachelors degree in related fields
• At least 4 years of experience in e-commerce related roles
• Good communication and interpersonal skills
• Preferably from e-Commerce enabler/platform Quick Commerce retailers (e.g. Shopee Lazada Foodpanda Redmart Shopee Supermarket is a plus!)

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