Customer Support Associate Rostering (Dayshift)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Symbos is a dynamic organization committed to delivering exceptional support services that empower businesses to thrive. We value innovation collaboration and excellence in everything we do. Join us and be part of a team that prioritizes growth integrity and customer success.
As a Rostering Associate you will play a key role in supporting staff members and regional managers with staffing concerns. Your primary responsibility is to ensure safety and compliance across all services. You will manage rosters fill vacant shifts and coordinate emergency staffing requirements while delivering exceptional customer service.
Key Responsibilities
- Coordinate with internal teams to maintain compliance and update rosters.
- Fill emergency shifts and manage staffing changes promptly.
- Handle processes such as adding/canceling shifts replacing team members and managing excess labor.
- Communicate effectively with staff members via calls and emails for urgent requirements.
- Collaborate with third-party staffing providers when necessary.
What Were Looking For
- Minimum 3 years of experience in inbound and outbound customer service roles.
- Excellent English communication skills and ability to engage with stakeholders.
- Strong attention to detail organizational skills and multitasking ability.
- Proficiency in Microsoft Word Excel and PowerPoint.
- Ability to adapt quickly to new processes and meet monthly KPIs.
Work Setup & Schedule
- Hybrid work arrangement enjoy flexibility with a mix of office and remote work.
- Day shift work-life balance is a priority.
Why Join Symbos
- Be part of a collaborative and supportive team.
- Opportunities for growth and professional development.
- Work in a culture that values innovation and customer excellence.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
