Client Intel Associate (CIA)
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 30000 - 45000
Experience Required:
1-3years
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Overview:
myScout is looking for a driven and reliable Client Intelligence Associate to join our growing team. This is a high-volume outbound calling role focused on verifying company information and staffing usage across the United States. You will spend most of your day on the phone speaking with decision makers & gatekeepers at a fast pace.
This is a fully remote position designed for someone who is confident on the phone comfortable talking to strangers all day highly organized and able to perform consistently in a structured startup environment. Attendance is critical in this role. Performance is measured daily and weekly through clear metrics. Call offs directly impact results and are not tolerated.
This is not a sales role but it is a production driven role with clear expectations around output and accuracy.
Key Responsibilities:
- Make 200 to 300 outbound calls per day using an auto dialer from a provided list
- Speak with companies to confirm hiring trends staffing usage and company facts
- Identify staffing departments and gather accurate contact information for decision makers
- Gather additional insights such as roles filled by staffing frequency of usage and staffing vendors used
- Conduct online research using Google LinkedIn company websites and other sources to validate records
- Research personal insights on staffing decision makers through social media platforms
- Enter and maintain accurate data in spreadsheets and the myScout platform
- Flag lead issues or inconsistencies to the Manager for re verification
- Respond to client questions or corrections via chat email or phone within 24 hours
- Answer inbound calls to the myScout main phone line as needed
Requirements
- Call center customer service telemarketing recruiting or other high volume outbound calling experience strongly preferred
- Experience working with an auto dialer is a plus
- Staffing industry knowledge is helpful but not required. Full training provided
- Confident friendly and professional phone presence
- Comfortable having back-to-back conversations throughout the day
- Strong computer skills and attention to detail
- Able to work quickly without sacrificing accuracy
- Coachable dependable and able to thrive in a fast-moving environment
- Proven strong attendance record in prior roles required - call offs are not tolerated here
Benefits
Required Skills:
Call center customer service telemarketing recruiting or other high volume outbound calling experience strongly preferred Experience working with an auto dialer is a plus Staffing industry knowledge is helpful but not required. Full training provided Confident friendly and professional phone presence Comfortable having back-to-back conversations throughout the day Strong computer skills and attention to detail Able to work quickly without sacrificing accuracy Coachable dependable and able to thrive in a fast-moving environment Proven strong attendance record in prior roles required - call offs are not tolerated here
Company Industry
IT Services and IT Consulting
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
