Technical Support Representative
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Roles and Responsibilities:
Handle customer inquiries through voice calls and email in a professional and timely manner.
Troubleshoot and resolve productrelated issues by guiding users through stepbystep solutions.
Accurately document customer interactions issue details and resolutions in the ticketing system.
Maintain uptodate knowledge of product updates system changes and troubleshooting techniques.
Escalate complex or unresolved issues to higher-level support or engineering teams when needed.
Guide customers on product usage features and best practices.
Collaborate with internal teams to report bugs recurring issues and customer feedback.
Qualifications:
Bachelors degree in IT Computer Science Information Systems or related field (or equivalent experience).
Open to fresh graduates or early-career professionals
Strong communication skills for both voice and written channels.
Basic understanding of technical concepts (networking system setup software basics).
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
