ADMINISTRATIVE AND CUSTOMER EXCELLENCE SUPPORT (ACES) ASSOCIATE

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Primary Responsibility:

Job Order/Records/Sample management
Inspection/Test report generation.
Invoice sending and dispatching
PR/PO processing and monitoring for office/operational supplies travel utilities third parties accommodation etc.

Specific Responsibility:

Receiving:

Handles receiving of incoming samples and ensures samples are inspected sorted and stored in a suitable storage condition.
Records checks and assess the quantity and sufficiency of samples against testing requirement.
Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects.
Ensures samples received are checked against relevant documents such as but not limited to Proposal P.O. Request for Analysis form etc.
Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly.
Sends generated claim stub to client after registration.
Endorses samples and documents like Job Instruction Work Sheets and other relevant documents to laboratory.
Scans and uploads documents to dedicated Sharepoint site.

Reporting:

Generates and sends complete final tests and inspection reports to client.
Ensures details are correct and client special instructions are captured accordingly before sending of final reports to client.
Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving.
Ensures records and monitoring are up to date.

Dispatching:

Prepares and dispatches document package (Certificate/LTR Invoice Proposal Letter etc.) with approved results or reports through appropriate means (by fax mail courier or delivery).
Ensures correctness of recipients details and parcels content to avoid erroneous dispatching.
Monitors and tracks the parcels location and update the monitoring in a timely manner.
Ensures delivery receipts are scanned compiled and uploaded in the designated Sharepoint.
Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training education or development as programmed by his/her immediate superior
Complies with the Quality Health and Safety Environment and Energy (QHSEE) policies and supporting objectives including but not limited to:
- Demonstrates strong obligation to SGS QHSEE policies procedures and work instructions by actively participating in meetings projects and events completes required training intervenes in unsafe situations refuses unsafe work and complies fully with all applicable laws and regulations related to HSEE
- Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
- Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements and in accordance with SGS Environmental Management System requirements
- Reports all incidents including near misses and hazards that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
- Efficiently uses all equipment including safety equipment and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
- Maintains a safe and tidy worksite according to the organizations 5S program and guidelines
- Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
- Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
- fulfills the requirements needed in the success of the QHSEE Management System
- Recognizes the potential consequences of not following the established policies procedures and guidelines including not fulfilling the organizations compliance obligations

Qualifications :

Profile

Graduate of any 4-year course
At least 1-year work experience related to admin and customer service support

Experience/Technical Knowledge

Must be computer literate on basic computer applications MS Office (Word Excel Powerpoint)
Must have typing/encoding skills
Accuracy and attention to details
Proficient in data analytics

Language

Proficient in English & Filipino (both written and verbal).

Remote Work :

Employment Type :

Full-time

Primary Responsibility:Job Order/Records/Sample managementInspection/Test report generation.Invoice sending and dispatchingPR/PO processing and monitoring for office/operational supplies travel utilities third parties accommodation etc.Specific Responsibility:Receiving:Handles receiving of incoming ...

Primary Responsibility:

Job Order/Records/Sample management
Inspection/Test report generation.
Invoice sending and dispatching
PR/PO processing and monitoring for office/operational supplies travel utilities third parties accommodation etc.

Specific Responsibility:

Receiving:

Handles receiving of incoming samples and ensures samples are inspected sorted and stored in a suitable storage condition.
Records checks and assess the quantity and sufficiency of samples against testing requirement.
Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects.
Ensures samples received are checked against relevant documents such as but not limited to Proposal P.O. Request for Analysis form etc.
Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly.
Sends generated claim stub to client after registration.
Endorses samples and documents like Job Instruction Work Sheets and other relevant documents to laboratory.
Scans and uploads documents to dedicated Sharepoint site.

Reporting:

Generates and sends complete final tests and inspection reports to client.
Ensures details are correct and client special instructions are captured accordingly before sending of final reports to client.
Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving.
Ensures records and monitoring are up to date.

Dispatching:

Prepares and dispatches document package (Certificate/LTR Invoice Proposal Letter etc.) with approved results or reports through appropriate means (by fax mail courier or delivery).
Ensures correctness of recipients details and parcels content to avoid erroneous dispatching.
Monitors and tracks the parcels location and update the monitoring in a timely manner.
Ensures delivery receipts are scanned compiled and uploaded in the designated Sharepoint.
Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training education or development as programmed by his/her immediate superior
Complies with the Quality Health and Safety Environment and Energy (QHSEE) policies and supporting objectives including but not limited to:
- Demonstrates strong obligation to SGS QHSEE policies procedures and work instructions by actively participating in meetings projects and events completes required training intervenes in unsafe situations refuses unsafe work and complies fully with all applicable laws and regulations related to HSEE
- Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
- Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements and in accordance with SGS Environmental Management System requirements
- Reports all incidents including near misses and hazards that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
- Efficiently uses all equipment including safety equipment and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
- Maintains a safe and tidy worksite according to the organizations 5S program and guidelines
- Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
- Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
- fulfills the requirements needed in the success of the QHSEE Management System
- Recognizes the potential consequences of not following the established policies procedures and guidelines including not fulfilling the organizations compliance obligations

Qualifications :

Profile

Graduate of any 4-year course
At least 1-year work experience related to admin and customer service support

Experience/Technical Knowledge

Must be computer literate on basic computer applications MS Office (Word Excel Powerpoint)
Must have typing/encoding skills
Accuracy and attention to details
Proficient in data analytics

Language

Proficient in English & Filipino (both written and verbal).

Remote Work :

Employment Type :

Full-time

Key Skills

Electrical Engineering
SQL
Active Directory
VMware
OS
Windows
Trouble Shooting
Linux
SAN
Java
Technical Assistance
Setup
hardware
Technical Support
Software support

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About Company

SGS

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more

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