LNP Customer Service Agent

Bacolod - Philippines

Monthly Salary: Not Disclosed

Experience Required: 2years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a motivated and customer-focused individual to join our Local Number Portability (LNP) team. This role is responsible for providing high-quality customer support related to telephone number portability and management. No prior industry experience is required as comprehensive on-the-job training will be provided.

Handle customer requests through inbound phone calls and email ticketing systems
Escalate telephone number management requests to upstream phone carriers monitor progress and communicate updates and outcomes to customers
Update and maintain number port statuses using internal admin portals and related tools
Use Microsoft Excel to prepare manage and order telephone number inventories
Process telephone number port-out requests and provide accurate port-out reports to customers
Assist customers in resolving rejected telephone number port requests
Plan coordinate and execute large-scale telephone number porting projects
Document new LNP processes and updates in the company Knowledge Base under management guidance

Requirements

Excellent verbal and written communication skills

Basic computer proficiency with experience using Microsoft Office particularly Microsoft Excel

Friendly professional and customer-centric attitude

Strong attention to detail and accuracy

Ability to work independently with minimal supervision

Comfortable working as part of a small collaborative team

Ability to coordinate effectively with cross-functional departments to meet customer needs

Proven ability to follow verbal and written instructions

Benefits

Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
Performance-Based Salary Increase: Enjoy a raise after regularization
Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
Employee Recognition: Be rewarded for your hard work with incentives and recognition.
Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.

Required Skills:

Excellent verbal and written communication skills Basic computer proficiency with experience using Microsoft Office particularly Microsoft Excel Friendly professional and customer-centric attitude Strong attention to detail and accuracy Ability to work independently with minimal supervision Comfortable working as part of a small collaborative team Ability to coordinate effectively with cross-functional departments to meet customer needs Proven ability to follow verbal and written instructions

Required Education:

Bachelors Degree

We are seeking a motivated and customer-focused individual to join our Local Number Portability (LNP) team. This role is responsible for providing high-quality customer support related to telephone number portability and management. No prior industry experience is required as comprehensive on-the-jo...

Handle customer requests through inbound phone calls and email ticketing systems
Escalate telephone number management requests to upstream phone carriers monitor progress and communicate updates and outcomes to customers
Update and maintain number port statuses using internal admin portals and related tools
Use Microsoft Excel to prepare manage and order telephone number inventories
Process telephone number port-out requests and provide accurate port-out reports to customers
Assist customers in resolving rejected telephone number port requests
Plan coordinate and execute large-scale telephone number porting projects
Document new LNP processes and updates in the company Knowledge Base under management guidance