Customer Service and Logistics Coordinator
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Job Location:
Dumangas - Philippines
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose and Impact
The Customer Service and Logistics Coordinator will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product this role you will coordinate customer account activities with the company highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
Key Accountabilities
- Maintain account information to accurately perform customer payment activities.
- Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
- Problem solve customer complaints and payment issues ensuring timely resolution active engagement with customers and internal team members to prevent future issues.
- Perform outbound calls to customers creating awareness of new product initiatives following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
- Provide Cargills customers with direct customer service call support by answering basic market and risk management product questions customer specific account and contract related questions and supporting customer interactions with our digital platforms.
- Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
- Perform compliance and monitoring functions as the need arises related to payments and contracts
- Handle complex clerical administrative technical or customer support issues under minimal supervision while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Graduate of a Bachelors degree in any relevant course
- With work background in Order Management and/or Logistics in a manufacturing company
- Willing to be based in Iloilo; work schedule from Monday to Saturday
- Ability to create unique solutions for complex problems
- Ability to maintain a positive attitude in challenging situations
- Confirmed ability to timely accurately and consistently execute complex and detailed processes and procedures
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
