- As a global insurance brokerage our client seeks to provide the best service to its customers. The GSC is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed to market.
- Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results.
|
- Position Summary
Manager Operations is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs ensuring efficient and effective delivery of HR services and driving continuous improvement within the department. Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits - Team Management:
- Recruit hire and train team of HR Representatives
- Provide ongoing coaching mentoring and development to team members.
- Manage performance reviews and evaluations.
- Motivate and inspire the team to achieve high levels of performance
- Operational Management:
- Develop and implement policies procedures and standards for the HR Support
- Monitor and analyze key performance indicators (KPIs) to assess department performance.
- Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
- Allocation of Resources based on priorities and peak seasons
- Customer Service:
- Ensure that the HR Support provides exceptional customer service to employees and applicants.
- Develop and implement strategies to improve customer satisfaction.
- Resolve escalated customer complaints and issues.
- Process Improvement:
- Continuously review and improve HR processes and systems.
- Identify opportunities for automation and implement technology solutions.
- Collaborate with other HR departments to streamline processes and reduce redundancies.
|
Required Skills:
Operations BPO BPM
As a global insurance brokerage our client seeks to provide the best service to its customers. The GSC is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed...
- As a global insurance brokerage our client seeks to provide the best service to its customers. The GSC is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed to market.
- Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results.
|
- Position Summary
Manager Operations is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs ensuring efficient and effective delivery of HR services and driving continuous improvement within the department. Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits - Team Management:
- Recruit hire and train team of HR Representatives
- Provide ongoing coaching mentoring and development to team members.
- Manage performance reviews and evaluations.
- Motivate and inspire the team to achieve high levels of performance
- Operational Management:
- Develop and implement policies procedures and standards for the HR Support
- Monitor and analyze key performance indicators (KPIs) to assess department performance.
- Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
- Allocation of Resources based on priorities and peak seasons
- Customer Service:
- Ensure that the HR Support provides exceptional customer service to employees and applicants.
- Develop and implement strategies to improve customer satisfaction.
- Resolve escalated customer complaints and issues.
- Process Improvement:
- Continuously review and improve HR processes and systems.
- Identify opportunities for automation and implement technology solutions.
- Collaborate with other HR departments to streamline processes and reduce redundancies.
|
Required Skills:
Operations BPO BPM
View more
View less
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
