Servicenow Manager

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES

Lead the design and architecture of ServiceNow solutions within the healthcare domain ensuring alignment with healthcare workflows industry standards and ITIL best practices.

Develop custom applications forms workflows and integrations using ServiceNow scripting UI/UX design and ServiceNows native tools.

Implement solutions that adhere to healthcare regulations such as HIPAA HL7 and other relevant standards to ensure patient confidentiality and data security.

Oversee and develop integrations with third-party systems (e.g. electronic health records (EHR) patient management systems etc.) and other enterprise applications using ServiceNow Integration Hub or other middleware.

Lead a team of developers and work closely with business analysts system architects and stakeholders to identify business needs propose technical solutions and deliver implementations.

Automate key IT processes and business workflows (e.g. Incident Management Change Management Request Management) to improve operational efficiency.

Provide mentorship and guidance to junior developers and team members on best practices code reviews and ServiceNow development techniques.

Evaluate emerging trends in the ServiceNow ecosystem particularly in the healthcare space and recommend improvements to ensure the platform stays current with technological advancements.

Oversee the maintenance and support of ServiceNow solutions ensuring minimal downtime performing root cause analysis for issues and resolving technical problems. Identify and implement continuous process improvements to enhance NOC operations and incident management workflows.

Delivers projects on time and on budget

Regular project communication with IT and business leadership

Responds to and resolves customer requests in a timely manner

REPORTINGSTRUCTURE
Does this position formally supervise employees (Y / N)	No

JOB SPECIFICATIONS

Qualification:

/ B.E / Graduation in any specialization

Years of experience:

7 years of Experience in

ServiceNow Certified System Administrator and ServiceNow Certified

Additional certifications in ITIL or other relevant frameworks are a plus.

Skills and Capabilities	Details
People Management Skills	N/A
Technical Skills	The following are highlighted entrepreneurial competencies and core expectations for the job/role: Expertise in ServiceNow development: JavaScript GlideScript ServiceNow scripting (client server business rules etc.). Strong experience with ServiceNow ITSM/ITIL modules including Incident Problem Change Asset and Request Management. Experience integrating ServiceNow with external systems and platforms (e.g. API integrations LDAP SSO HL7 interfaces). Familiarity with cloud technologies especially in healthcare environments (e.g. AWS Azure). Knowledge of UI/UX design principles and Service Portal development within ServiceNow. Strong leadership and mentoring abilities. Excellent communication skills with the ability to interact with both technical and non-technical stakeholders. Analytical mindset with a solution-oriented approach to problem-solving. Ability to work in a fast-paced dynamic healthcare environment. Strong problem-solving skills Conflict resolution and negotiation Adaptability and flexibility Leadership and team building Time management and organizational skills
Other Skills	Strong leadership and mentoring abilities. Excellent communication skills with the ability to interact with both technical and non-technical stakeholders. Analytical mindset with a solution-oriented approach to problem-solving. Ability to work in a fast-paced dynamic healthcare environment. Proven ability to complete work make sound decisions and plan and accomplish goals with direction / guidance from leadership Excellent problem solving and analytical skills Willingness to contribute to a positive and inclusive team culture

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES Lead the design and architecture of ServiceNow solutions within the healthcare domain ensuring alignment with healthcare workflows industry standards and ITIL best practices. Develop custom applications forms workflows and integrations ...