Desktop Support Technician

Arizona, AZ - USA

Hourly Salary: $ 25 - 34

Experience Required: 5years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a hybrid role. We only consider candidates local to Arizona. No C2C candidate.

ASRS Desktop Support Technician role serves as the primary point of contact for internal end-users providing Tier 1 and Tier 2 technical support. This individual acts as the "face of IT" delivering exceptional customer service while troubleshooting hardware software and network connectivity issues. The role is responsible for the installation configuration and maintenance of the agencys end-user computing environment ensuring staff have the technical tools required to perform their duties. Day-to-day responsibilities are 100% hands-on Technical and operational support. Required Skills:5 or more years as a Desktop Support/IT Technician with Level 1- and 2-tiered support Preferred Skills:IT Service Management (ITSM)MavenActive Directory/ Azure ADAsset ManagementRemote Support: assist off-site users with VPN connectivity Multi-Factor Authentication (MFA) and remote desktop connections

Required Skills:

ASRS Desktop Support Technician role serves as the primary point of contact for internal end-users providing Tier 1 and Tier 2 technical support. This individual acts as the face of IT delivering exceptional customer service while troubleshooting hardware software and network connectivity issues. The role is responsible for the installation configuration and maintenance of the agencys end-user computing environment ensuring staff have the technical tools required to perform their duties. Day-to-day responsibilities are 100% hands-on Technical and operational support. Required Skills:5 or more years as a Desktop Support/IT Technician with Level 1- and 2-tiered support Preferred Skills:IT Service Management (ITSM)MavenActive Directory/ Azure ADAsset ManagementRemote Support: assist off-site users with VPN connectivity Multi-Factor Authentication (MFA) and remote desktop connections

Required Education:

Associate Degree

This is a hybrid role. We only consider candidates local to Arizona. No C2C candidate. ASRS Desktop Support Technician role serves as the primary point of contact for internal end-users providing Tier 1 and Tier 2 technical support. This individual acts as the "face of IT" delivering exceptional cus...