Join Our Team

In 2025 USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row and Newsweek named Primerica one of Americas Greatest Workplaces for Diversity for the second consecutive 2024 the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year and Forbes recognized Primerica as one of Americas Best Employers for Women for the fifth year in a addition for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what its like to work at one of the best places to work in the metro Atlanta.

About this Position

Responsibilities & Qualifications

Job Responsibilities

• Process extension assignments provision voicemail conference accounts and maintaining all related records. This will involve updates to our Communications Manager System Manager IXMessaging and IX Conferencing systems.

• Support our end users to include: Desk Phones Soft Phones Conference Room Phones VPN Phones Voicemail Conference accounts Desktop Applications Mobile Application Sentry e911 Gatekeeper. Included in an on-call rotation with the team using the JIRA ticketing system.

• Manage corporate mobile devices including overseeing contracts handling replacements of mobile phones and tablets coordinating with telecom providers for issue resolution and supporting daily operational needs related to mobile services.
  

Required Qualifications:

• Bachelors degree in in related field or Industry experience in infrastructure management
• 2 - 3 years of experience
• Exposure to Unified Communications platforms (e.g. Cisco Avaya or similar).
• Basic understanding of voice systems including desk phones softphones voicemail and conferencing tools.
• Experience with ticketing systems (e.g. JIRA ServiceNow) for tracking and resolving user issues.
• Familiarity with mobile device support including basic troubleshooting and coordination with telecom providers.
• Ability to follow documented procedures for provisioning users (e.g. new hires transfers terminations).
• Strong customer service orientation and communication skills for supporting end users.
• Basic knowledge of networking concepts (e.g. VPN IP addressing) is a plus.

Required Knowledge Skills and Abilities

• Internship or entry-level experience in IT or telecom support.
• Exposure to VoIP technologies and e911 systems.
• Experience working in a corporate IT environment or help desk setting
  

Preferred Education Experience Certifications or Licenses Knowledge Skills and Abilities

• CompTIA A or Network
• Cisco CCNA or Similar Vendor certification (Voice or Collaboration) entry-level exposure
• ITIL Foundation
  

This is a hybrid position located in Duluth GA

FLSA status:
This position is exempt (not eligible for overtime pay):

Our Benefits:

• Day one health dental and vision insurance

• 401(k) Plan with competitive employer match

• Vacation sick holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.

At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.