Technical Support Specialist

Rochester, NH - USA

Monthly Salary: $ 63500 - 117500

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Specialist Technical Support Engineering

Job Code: 33063

Job Location: Rochester New York

Job Schedule: 5/8: Employees work 8 hours per day 5 days a week

Job Description:

The L3Harrisis looking for a technically minded detail-oriented and improvement-focused Technical Support Engineer to join our Technical Assistance Center team. The Technical Support Engineer will collaborate with our talented and experienced team to provide first line technical customer support for our global customer base on L3Harris Mission Critical Communications tactical radio products. Products including the Falcon II - IV product lines including: AN/PRC-152A AN/PRC-163 AN/PRC-167 AN/PRC-160 AN/PRC-117G and international product familes. Experience with L3Harris Very Small Aperture Terminals (VSAT) SATCOM is additionally desired.

If youre passionate about technology excel at customer support have a background in customer support portal administration and thrive in a fast-paced and collaborative environment we want to hear from you!

Essential Functions:

Interact directly with customers through our customer service portal email and over the phone.
Assess the end users technical challenges and determine the appropriate course of action.
Provide guidance and best practices on product maintenance operation and application.
Acts as a technical liaison between the end user and internal business partners (e.g. Technical Customer Service Product Service Product Line Management Engineering Operations Sales and Program Management).
Interpret and distribute complex technical solutions to the customer which abide by all ITAR and US export control regulations.
Responsible for supporting our customer service portal data management and processes.
Provide end user product related feedback to relevant internal business partners. Contribute to the growing technical knowledgebase leveraged in the department.
Responsible for identifying supporting and implementing process improvements within the department.
Ability to obtain a US Secret level clearance.

Qualifications:

Bachelors Degree and minimum 4 years of prior relevant technical support Degree and a minimum of 2 years of prior related technical support lieu of a degree minimum of 8 years of prior related techncial support experience

Preferred Additional Skills:

Areas include communications techniques operations and maintenance of military HF VHF & UHF systems.
Maintenance and Operation Experience with L3Harris VSAT terminal products. Experience with Tactical Communications products a plus.
Experience in customer technical support.
Experience in Network Systems Administration Wireless Networking IT Support including knowledge of networking router technologies.
Experience with Lean Six-Sigma continuous improvement projects.
Strong interpersonal oral and written communication skills.
Able to analyze problems and strategize for better solutions.
Desired AAS/BS in Technology or equivalent military experience in relative technical areas to include the development manufacture support operation application and maintenance of tactical communications equipment.
Veterans may include a Joint Service Transcript: problem solving and collaboration skills

In compliance with pay transparency requirements the salary range for this role is $63500 - $117500. This is not a guarantee of compensation or salary as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits including health and disability insurance 401(k) match flexible spending accounts EAP education assistance parental leave paid time off and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire schedule type and the applicability of collective bargaining agreements.

Required Experience:

Job Title: Specialist Technical Support EngineeringJob Code: 33063Job Location: Rochester New YorkJob Schedule: 5/8: Employees work 8 hours per day 5 days a weekJob Description:The L3Harrisis looking for a technically minded detail-oriented and improvement-focused Technical Support Engineer to join ...