Consultant Client Experience (Red Stub Club)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Red Stub Club is an exclusive invite-only membership by BookMyShow designed for the crème de la crème. At RSC we specialize in curating extraordinary experiences across live entertainment fine dining sports and cinemaboth in India and across the globe. More than just access we create bespoke world-class moments that are rare unforgettable and tailored for a select few.
This membership is extended only to a chosen circle of VIPsthose who value the art of entertainment at its very finest. With RSC every occasion becomes more than an event; it becomes an experience elevated.
As a Consultant Red Stub Club you will play a critical role in delivering elevated high-touch service to our premium members ensuring every interaction reflects the finesse discretion and excellence that RSC stands for.
Your Profile
- Act as a primary point of contact for a portfolio of Red Stub Club members managing end-to-end service requests with ownership.
- Understand member preferences and ticketing requirements offering relevant options solutions and curated experiences.
- Proactively anticipate member needs using strong emotional intelligence and contextual understanding.
- Coordinate with internal teams and external partners to secure optimal inventory pricing and experiences.
- Take complete ownership of requests from initiation to execution ensuring seamless delivery.
- Conduct post-event follow-ups to gather feedback and continuously enhance the member experience.
- Maintain accurate documentation of member interactions preferences and requests in CRM systems.
- Manage multiple concurrent requests efficiently in a fast-paced high-expectation environment.
Your Checklist
- Experience in high-touch client servicing hospitality events concierge luxury or similar roles; prior exposure to premium clientele preferred.
- High emotional intelligence with clear warm and polished communication; discreet and trustworthy in dealing with premium members.
- Proactive service-driven mindset with strong ownership accountability and the ability to anticipate member needs.
- Highly organised and detail-oriented able to multitask efficiently and remain calm and solution-focused under pressure.
- Strong command of spoken and written English with working knowledge of CRM tools WhatsApp Business and professional email etiquette.
- Passion for entertainment live events and cultural experiences; flexible to work evenings and weekends as required.
Required Experience:
Contract
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
