Client visit Executive

Pune - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Roles and Responsibilities:

Client Relationship Management: Building and maintaining strong long-lasting and trusting relationships with clients to ensure high retention.
On-Site & Virtual Visits: Scheduling and conducting regular visits meetings or presentations to discuss project progress address needs and showcase new products.
Needs Assessment & Solutions: Identifying client pain points analyzing requirements and providing tailored suitable solutions.
Problem Resolution: Acting as the main point of contact for complaints or issues and collaborating with internal teams (sales product technical) to resolve them efficiently.
Account Growth (Upselling/Cross-selling): Identifying opportunities to upsell or cross-sell services to existing clients.
Documentation & Reporting: Maintaining detailed records of interactions using CRM software preparing regular reports on client activities performance and feedback.
Expectation Management: Ensuring deliverables align with client expectations setting realistic timelines and providing regular updates on project status.

Required Skills:

Excellent communication negotiation and interpersonal skills.
Strong analytical problem-solving and time-management abilities.
Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite.
Professionalism and the ability to work under pressure.

Key Roles and Responsibilities: Client Relationship Management: Building and maintaining strong long-lasting and trusting relationships with clients to ensure high retention. On-Site & Virtual Visits: Scheduling and conducting regular visits meetings or presentations to discuss project progress a...