14. Job Description Client Partner – Manufacturing (MFG)

Job Description: Client Partner Manufacturing (MFG)
Location: Minneapolis MN
Level: AVP Level (Replacement Hire)
Industry: Manufacturing (Daikin Account Existing Account Management)
Work Authorization: US Citizens and Green Card Holders Highly Preferred

About the Role

We are seeking a seasoned Client Partner to lead and grow an existing strategic account in the Manufacturing (MFG)sector specifically supporting a major client in Minneapolis. This is a replacement AVP-level role requiring strong account ownership delivery oversight relationship management and growth strategy execution for a long-standing customer.

The ideal candidate will bring deep experience managing large manufacturing accounts (preferably HVAC industrial equipment or related sectors) with a proven background in IT services digital transformation engineering services and end-to-end client engagement.

Key Responsibilities

Account Management & Client Engagement

• Own and manage the full lifecycle of a major existing account (Daikin) ensuring high client satisfaction and long-term partnership growth.
• Serve as the primary executive point of contact for senior client stakeholders (Director VP and C-Suite levels).
• Drive strategic conversations around technology digital transformation engineering services cloud data and modernization initiatives.

Growth & Sales Leadership

• Develop and execute an account growth strategy including upselling cross-selling and expanding service lines.
• Identify and pursue new opportunities within the existing account to achieve annual revenue targets.
• Lead proactive proposal creation solution positioning and deal shaping.

Delivery Oversight

• Partner closely with delivery teams to ensure operational excellence on-time project execution and high-quality service delivery.
• Resolve escalations manage risks and maintain strong delivery governance.
• Oversee contract renewals SOW creation and financial management of the account.

Strategic Planning & Leadership

• Build and maintain long-term relationships becoming a trusted advisor to the client.
• Provide thought leadership on emerging technologies relevant to manufacturing and industrial operations.
• Support internal leadership on forecasting account planning and budget management.

Required Skills & Experience

• 10 18 years of experience in Client Partner / Account Management roles within IT Services or Engineering Services.
• Strong background managing large MFG clients; experience with Daikin or similar HVAC/industrial/global manufacturing accounts is a strong plus.
• Proven success in growing existing accounts driving revenue and maintaining multi-million-dollar portfolios.
• Deep understanding of:
  • ERP (SAP preferred)
  • Supply Chain & Manufacturing IT
  • Digital transformation cloud IoT data/AI engineering services
• Excellent relationship-building communication and stakeholder management skills.
• Strong financial acumen and ability to manage P&L at the account level.
• Experience working closely with cross-functional delivery sales and solutioning teams.

Preferred Qualifications

• Prior experience as a Client Partner / Engagement Leader in the Minneapolis/Midwest region.
• Experience with global delivery models.
• Prior leadership experience at AVP or Sr. Director level.