Client Support Specialist
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Job Location:
Platteville, WI - USA
Monthly Salary:
$ 25 - 35
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Summary
Southwest Florida Home Care is seeking a tech-savvy and empathetic Client Support Specialist to manage our real-time digital communications. In this role you will be the primary voice behind our live chat and secure messaging platforms assisting patients families and healthcare partners with service inquiries scheduling updates and general support. This is a critical role for ensuring our neighbours receive immediate accurate
Requirements
Requirements
Communication Mastery: Superior written English skills including perfect grammar spelling and the ability to convey warmth through text.
Experience: 12 years in a chat-based support role or healthcare customer service.
Multitasking: Ability to manage 34 active chat sessions simultaneously without compromising accuracy or tone.
Compliance: Strong understanding of HIPAA and the importance of protecting Patient Health Information (PHI) in a digital space.
Tech Stack: High proficiency with chat software (e.g. Zendesk LiveChat) EHR systems and Microsoft Office.
Florida Standards: Must be able to pass a Level II AHCA Background Screening.
Benefits
Benefits
Competitive Pay: $Insert Range e.g. $25.00 - $35.00 per hour.
Health & Wellness: Access to Medical Dental and Vision insurance plans.
Future Planning: 401(k) retirement plan with company matching.
Flexible Lifestyle: 100% remote work with a stable MondayFriday schedule.
Meaningful Work: The opportunity to support a Medicare-certified agency that changes lives in our community every day.
Required Skills:
Excellent verbal and written communication skills Strong customer service and client relationship skills Ability to resolve client issues professionally and efficiently Strong problem-solving and critical-thinking abilities Ability to manage multiple client inquiries in a fast-paced environment Proficiency with CRM and customer support systems (Zoho Zendesk Salesforce etc.)
Required Education:
High school diploma or equivalent requiredAssociates or Bachelors degree in Business Communications or a related field preferredEquivalent professional experience in customer service or client support may be considered in place of formal educationAdditional certifications in Customer Service CRM systems or Support Operations are a plus
Company Industry
IT Services and IT Consulting
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
