Client Experience Specialist
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Job Location:
Lakeland, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking motivated customer-focused individuals as Client Experience Specialists. In this role you will support clients by assisting with planning coordination and booking of personalized experiences while delivering high-quality customer service from start to finish.
This opportunity is ideal for individuals who enjoy helping others value flexibility and are comfortable working independently in a remote environment. No prior industry experience is required comprehensive training is provided.
Key Responsibilities
Assist clients with planning and coordinating personalized experiences including vacations cruises celebrations and special events
Deliver professional and timely customer support via phone email text and online platforms
Research destinations accommodations and service options based on client needs and preferences
Coordinate and manage reservations such as lodging transportation and packaged experiences
Communicate clearly with clients before during and after their experience
Address questions changes and concerns in a timely and professional manner
Build and maintain positive client relationships to encourage repeat and referral business
Qualifications
Strong communication and customer service skills
Self-motivated with the ability to manage tasks independently
Organized detail-oriented and reliable
Comfortable using computers email and web-based systems
Reliable internet access and phone
Experience in customer service hospitality sales or support roles is a plus but not required
What We Offer
Remote work with flexible scheduling
Comprehensive training and onboarding support
Access to professional tools and booking platforms
Discounts and industry-related perks
Performance-based compensation opportunities
Supportive team environment with ongoing guidance
Who This Role Is Ideal For
Individuals seeking a flexible remote opportunity
Customer service professionals exploring a career change
Stay-at-home parents retirees or those re-entering the workforce
Career pivoters interested in client support and experience coordination
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
