Client Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced and client-focused Client Manager to oversee and manage relationships with assigned clients in a fully remote capacity. The successful candidate will serve as the primary point of contact ensuring high levels of client satisfaction retention and value delivery while coordinating internal resources to meet contractual and service expectations.
This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.
Key Responsibilities:
Serve as the primary point of contact for assigned client accounts
Build maintain and strengthen long-term client relationships
Understand client needs objectives and service requirements
Coordinate with internal teams to ensure timely and high-quality service delivery
Monitor account performance service metrics and client satisfaction
Identify opportunities for account growth renewals and upselling where appropriate
Prepare and deliver client reports reviews and presentations
Address client concerns escalate issues as needed and drive resolution
Required Qualifications:
Bachelors degree in Business Administration Marketing Communications or a related field
Minimum of 47 years of experience in client management account management or customer success
Strong relationship management communication and negotiation skills
Proven ability to manage multiple client accounts simultaneously
Proficiency with CRM systems and virtual collaboration tools
Ability to work independently and effectively in a remote environment
Preferred Qualifications
Experience in SaaS professional services or B2B environments
Demonstrated success in client retention and revenue growth
Experience working with enterprise or strategic accounts
Compensation:
Annual Salary Range: $85000 $120000 USD commensurate with experience qualifications and geographic location
Performance Bonus: Eligible for annual or quarterly performance-based incentives
Benefits:
Comprehensive medical dental and vision insurance
401(k) retirement plan with employer matching
Paid time off sick leave and paid holidays
Life short-term and long-term disability insurance
Professional development and leadership training opportunities
Flexible remote work arrangements
Employee assistance and wellness programs:
Work Authorization & Residency Requirement
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates residing outside the U.S. will be automatically rejected
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
