Elite Program Manager
Job Summary
Your Role:
- Strategy & Growth: Develop and execute central business strategies and growth plans to scale the Elite Program across products and customer segments.
- Digital Enablement: Design frameworks and initiatives to strengthen customer sourcing through digital journeys including improving UI/UX enabling digital product flows and building reward and value-added service (VAS) stacks on the organizations digital platforms.
- Business Planning: Design and monitor business frameworks across product marketing communication data and customer experience to drive consistent program performance.
- Sales Enablement: Work closely with the call centre and branch sales teams to ensure delivery targets; monitor performance and drive productivity initiatives.
- Stakeholder Management: Collaborate with internal teams (Product Marketing Analytics Tech Operations) and external partners to align on growth objectives and onboard relevant tools or offerings.
- Program Execution: Lead business reviews identify opportunities for cross-sell and up-sell and ensure the overall customer and business KPIs are met in tandem with the sales team.
Required Experience:
Manager
Key Skills
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.