Operations Team Member

Operations Team Member West Coast Pet Memorial

Sacramento CA M-F 7AM3:30PM FT (40 hrs overtime as needed)
Pay Range: $21/hr (Based on overall skill and experience)

If youre a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals this role could be a perfect fit.

About Gateway Services

Gateway Services is North Americas leading pet aftercare provider trusted by over 17000 veterinary clinics. With more than 2300 team members across 140 locations we support pet parents with dignity compassion and care one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Dont worry if you havent worked in pet aftercare before well provide training!)

Job Overview

The Operations Team Member reporting into the Operations Care Center Manager is responsible for various activities ranging from operation of the retort creating and packaging paw prints engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.

Duties & Responsibilities

• Perform a variety of daily duties such as; operating the retort creating and packaging paw prints engraving plaques and memorial items quality control and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
• Maintain daily cremation goals producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly making adjustments as needed and submits maintenance requests.
• Perform basic cleaning and housekeeping activities such as sweeping mopping vacuuming and dusting.
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
• Other duties as assigned.

Education Training & Qualifications

• High school diploma or equivalent
• Minimum of 12 months experience in a service industry
• Valid Driver License may be required

Skills & Abilities

• Passion for Pets - Caring patient kind and empathetic.
• Customer Focus - Prioritize quality safety and ethics.
• Problem Solving Developing Solutions and Quick Thinking
• Proven team player who is flexible and adaptable.
• Energetic self-motivated and results oriented.
• Good verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
• Safety - Committed to working in a safe environment e.g. OSHA
• Strong attention to detail

Working Conditions

• Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion
• Regular lifting/moving 100 lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

YOULL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty Integrity Trust
• Be Passionate and Caring
• Continuously Improve

What Youll Get

At Gateway we believe in rewarding and supporting our people with more than just a paycheck:

• Pay range: $19.00$25.00/hr overtime eligibility
• Employee referral program bring great people into our family and earn rewards
• Medical Dental and Vision Plans with low co-pays designed to support you and your family
• Company-paid Life AD&D and LTD insurance for all full-time employees.
• Critical Illness Accident and Pet Insurance available as voluntary benefits
• 401(k) with employer match we invest in your future
• Great Hearts and Minds Program limited annual subsidy for your dependents education
• Tuition assistance up to $2000 for approved education courses
• Grow with Gateway Program access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
• Established Talent Managementpractices allows our employees to thrive and grow while in our employ
• Employee wellness and support programs accessible in an established Employee Assistance Program
• Paid holidays and PTO so you can rest recharge and enjoy time with family
• Physical activity - Not built to sit behind a desk dont worry this role will get you out and about doing some physical activity
• Sustainability is as important to us as it is to those communities that we serve
• Opportunity to do something meaningful with your life - Support others in their time of need.

And most importantly: the chance to be part of a team that makes a real difference for pets pet parents and the communities we serve.

Join Us

If youre looking for more than just a job if you want a role where your compassion charisma and community spirit shine through wed love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit