Operations Analyst

JOB SUMMARY:
Under general supervision performs a variety of back-office functions necessary to support the branch system and other departments within the organization. Functions include general accounting and reconciliation signature verification research file maintenance and verification certifications and operational compliance. Interface with internal and external customers as well as outside agencies or organizations.

PRINCIPAL DUTIES AND RESPONSIBILITIES
ACH Processing and Returns
Adjustments and Encoding Errors
Process activity on controlled accounts
Reconcile RITS -Official Check Balancing
Customer Telephone Transfers
Telephone Transfer Reporting-Daily/Monthly
IRS Back up Withholding year-end Tax Reporting /Annual State Escheatment/Dormant Accounts
EARNS of large checks being returned/Chargebacks
Input daily Treasury Rates
Lockbox Deposits
Large item review of checks *** and over
Non-Posted Items Reporting
Perform department callbacks and report reviews
Support Online Banking and Cash Management Services
Items Processing corrections
Orders branch cash and reconcile the Banks cash vaults
Stop Payments
Name/Account Maintenance
Armored Courier Service Set-up
Credit Ratings/VOD
Perform Department Callbacks and report reviews
IRA account processing
Review Reg CC Holds
Dormant Account Reactivations and Reporting
GL Certifications
Levies and Subpoenas
NSF Reporting
Complaints Management

Additional Responsibilities
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing in person and over the phone.
Troubleshoot research resolve customer concerns and provide error resolution as needed.
Open and maintain retirement accounts and processes Retirement transactions as required
Adhere to bank policies and support Management decisions and goals in a positive professional manner.
Complete required training and accountable for compliance with all Federal and State laws related to position.
Good working knowledge of all central operations functions products procedures and compliance.
Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management organization problem-prevention and problem-solving skills.
Strong analytical ability with active listening skills.
Ability to work accurately with close attention to detail.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines
Exhibit a professional businesslike appearance and demeanor.

JOB SPECIFICATIONS:
Education:

Associate degree or equivalent banking related experience.

Experience:
2-3 years general banking operations or related back-office experience.
Minimum one (1) year of teller experience and one (1) year of customer service account concepts and bank regulatory requirements;
Proficiency with MS Word and Excel functions. Personal computer skills and equipment office etc. experience required.
Strong organizational and time management skills are required with a desire to expand personal knowledge.
Analytical skills highly desirable.

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