Call Center Rep
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Job Location:
Brooklyn, NY - USA
Hourly Salary:
$ 23 - 25
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Call Center Rep
Brooklyn NY
$23-25 Hourly
Overview
Were looking for a warm capable and service-oriented Customer Support Specialist to join a growing tight-knit office team. This is a high-touch phone-based role where youll be the first point of contact for clientsproviding guidance resolving inquiries and ensuring a smooth customer experience. Youll report directly to the department lead and will be part of a 3-person with the possibility of long-term growth.
This role is ideal for someone who understands what good service really meansnot just answering calls but making people feel heard and taken care of.
Key Responsibilities
Answer incoming calls promptly and professionally
Provide thorough respectful customer support across a range of topics
Manage and respond to support tickets
Escalate issues as needed while maintaining ownership and accountability
Document interactions clearly and track follow-up in the system
Participate in team meetings and contribute to a culture of excellence
What Were Looking For
Prior call center or high-volume customer service experience preferred
- Strong phone presence and ability to stay calm and courteous under pressure
Clear communicator with solid documentation and follow-up habits
Service-first mindset you care about helping people and solving their problems
Familiarity with support ticket systems is a plus
Must be able to sit at a desk all day and take phone calls consistently
Email resume to:
Key Skills
- Hp Unix
- Administration & Operation
- Ado
- IT Security
- Management Administration
About Company
Mai Placement is an executive recruitment firm specializing in placing high-level candidates across diverse industries by leveraging industry-specific expertise and an intuitive, research-backed matching process geared toward long-term success.
