Call Center

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Call Center Representative at Allegiance Technologies LLC

Job Responsibilities:

Handle incoming and outgoing calls in a professional and courteous manner
Provide excellent customer service and resolve inquiries or issues over the phone
Maintain accurate records of customer interactions and transactions
Follow communication scripts when handling different topics
Identify customers needs clarify information and provide solutions
Transfer calls to appropriate departments as needed
Meet performance metrics such as call quality response time and customer satisfaction

Essential Qualifications:

High school diploma or equivalent
Excellent communication skills both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and work in a fast-paced environment
Basic computer skills and proficiency in MS Office

Desired Experience:

Minimum 1-2 years of experience in a customer service or call center role
Experience using customer relationship management (CRM) software
Previous experience in handling a high volume of calls is a plus

Salary & Benefits:

Competitive salary based on experience and skills
Health insurance dental and vision coverage
401(k) retirement plan with company match
Paid time off and holidays
Career growth opportunities within the company

Job Description: Call Center Representative at Allegiance Technologies LLC Job Responsibilities: Handle incoming and outgoing calls in a professional and courteous manner Provide excellent customer service and resolve inquiries or issues over the phone Maintain accurate records of custom...