Retail Operations Manager

Hours: Full-Time; 37.5 Per Week

Salary: 40144 Per Annum

As Retail Operations Manager you will report to the Head of Retail and be responsible for the smooth and successful running of our retail estate. Youll lead Cluster managers drive sales performance champion excellent customer service and ensure each store reflects our values and mission. This is a hands-on fast-paced role suited to someone who thrives on variety and meaningful impact.

Key Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead motivate and support cluster managers staff and volunteers.
• Maximise sales and profitability while maintaining the organisations charitable ethos.
• Analyse performance data and implement strategies for growth.
• Ensure compliance with all retail financial and health & safety procedures.
• Support recruitment training and development of staff and volunteers.
• Maintain high standards of visual merchandising and stock presentation.
• Drive the effective processing of donated goods and stock rotation.
• Build strong community relationships to enhance donations and footfall.

About You

• Experience managing multi-site retail operations (charity retail experience is a plus).
• Strong leadership skills with the ability to inspire and support diverse teams.
• Commercially minded with a track record of driving sales and operational improvements.
• Excellent communication organisational and problem-solving skills.
• Comfortable working in a values-driven environment with volunteers.
• A proactive hands-on approach and willingness to travel between sites.

What We Offer

• A meaningful role where your work directly supports our mission.
• Opportunities for professional development and career progression.
• Supportive inclusive and mission-focused working environment.

Were an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills experience and qualifications not background or personal circumstances. As part of the Disability Confident scheme we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record wont necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Lukes Hospice Plymouth arent able to sponsor individuals to work in the United Kingdom.

Closing Date: Friday 26 December 2025
1st Interview Date: Tuesday 6 January 2026
2nd Interview Date: Wednesday 14 January 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Hello and thank you for checking out our current vacancy.

Its worth setting up a job alertor simply checking back in regularly because - as St Lukes continues to meet the demand of caring for more families - were always evolving and new opportunities spring up both clinical and non-clinical. One of them could be just what youre looking for!

We value all our people - not only our specialist doctors nurses and social workers but also our colleagues more behind the scenes from our maintenance and catering staff to our fundraisers administrators educators and IT team. And thats just to name a few! It takes a vast variety of skills experience and knowledge to keep our vital service running smoothly.

As an Employer of Choice we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes but a fantastic health scheme to help towards the cost of eye tests dental care and addition this gives you access a GP and counselling and practical information helplines 24/7.

While working with our hospice is hugely rewarding knowing youre helping us make such an important difference we recognise its work that can be challenging emotionally. Thats why when you join us well be here to support you all the way.

Dont miss out on the opportunity to join our friendly award-winning team learn more about working life at St Lukes on our dedicated jobs page.