Associate Manager Legal

About Exotel

Exotel is one of Asias largest customer communication platforms helping enterprises move voice messaging contact centres and AI-driven customer interactions to the cloud. We work with leading brands across fintech e-commerce consumer tech and banking powering billions of conversations every year.

Role Overview Legal Associate

Exotel is at the intersection of CPaaS CCaaS and Conversational AI transforming how enterprises communicate at scale. As a Legal Associate you will support this transformation by owning and scaling commercial contracting across products customers and geographies.

This is a hands-on high-impact role where youll work on AI-led enterprise-grade agreements build legal playbooks and help evolve Exotels legal systems toward public-company readiness.

Why This Role Matters

• Exposure across CPaaS CCaaS Conversational AI and large enterprise deployments

• Direct ownership of contracts end-to-end not a narrow review role

• Close collaboration with Sales Product Engineering Security and CX teams

• Opportunity to build scalable legal processes automation and playbooks

• Fast learning curve in an AI-first high-growth environment

Key Responsibilities

• Independently review negotiate and close commercial agreements (MSAs SaaS DPAs SLAs SOWs partner contracts)

• Identify and mitigate risks across data privacy telecom AI commitments IP security liability and SLAs

• Partner with Sales and business teams to enable faster business-friendly deal closures

• Build strong product understanding across telephony APIs AI workflows and SLAs

• Contribute to contract playbooks CLM workflows and legal automation initiatives

• Support governance compliance and audit readiness

What Were Looking For

Must-have

• 57 years of commercial contracting experience in tech / SaaS / platform companies

• Strong enterprise contract negotiation skills

• Ability to understand complex products and technical concepts

• Comfort operating in fast-paced cross-functional environments

Skills

• Clear drafting and redlining

• Strong communication and structured thinking

• Business-oriented pragmatic mindset

• Ability to prioritize and move fast

Nice to have

• Experience in CPaaS telecom AI or data privacy

• Exposure to CLM tools or contracting automation

Education

• LLB (mandatory)

• Certifications in technology privacy telecom or AI law are a plus