IT Manager

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a forward-thinking IT Manager to lead the evolution of our digital workspace environment. This role combines leadership strategy and hands-on expertise in automation and end-user technologies. You will manage a high-performing distributed team (Portugal France Cyprus) of automation and technology specialists drive innovation and ensure our employees benefit from a secure efficient and seamless workspace experience. You will be reporting directly to the Group CIO based in Singapore.

Location: Carnaxide Portugal (Hybrid up to 8 days/month remote 1st month fully on-site)

Key Responsibilities:

Leadership & Strategy

Lead and develop the Information Technology team providing mentorship direction and performance management.
Own and maintain the Workspace Automation roadmap ensuring alignment with business objectives and IT strategy.
Proactively identify and prioritise automation opportunities across the organization driving measurable productivity and efficiency gains.

Automation & Technology Delivery

Design implement and oversee automation solutions that enhance workflows processes and user experience.
Ensure automation solutions follow industry best practices and security standards.
Collaborate closely with IT Operations Security and other business units to integrate tools seamlessly.
Establish clear KPIs and report on the performance of automation initiatives making data-driven recommendations for improvement.

Operational Excellence

Oversee IT service desk operations ensuring SLA adherence and a high-quality end-user experience.
Communicate proactively with end users about deployments migrations new features and changes.
Manage IT procurement lifecycle management and ensure accurate IT asset inventory.
Support and enable remote and hybrid workforce needs globally.

Security & Resilience

Strengthen the companys resilience against modern security threats by embedding security into workspace technologies.
Ensure compliance with IT governance GRC data protection and operational risk standards.
Enhance existing security policies for the group.

Enablement & Culture

Develop documentation knowledge bases and process guidelines to standardise automation workflows.
Conduct workshops and training to upskill staff on automation tools and modern workspace best practices.
Actively foster a culture of continuous improvement and innovation.

Requirements

Required Skills & Experience

Technical Expertise

Proven track record (3 years) in workspace automation IT operations and team leadership.
Strong experience with:
- Jira Service Desk or equivalent service desk platforms
- Scripting (PowerShell Pester GitHub or equivalent)
- Identity & Access Management (Okta or similar IAM)
- Unified Endpoint Management (WorkspaceOne or equivalent UEM)
- Enterprise technologies in use:
  - Omnissa (Workspace ONE)
  - Trend Micro Vision One (XDR & security suite)
  - NordLayer (SASE secure remote access)
  - 1Password (Enterprise password management)
  - Slack (Enterprise collaboration)
  - Google Workspace (Collaboration and productivity suite)
Solid understanding of:
- Mac Windows and Linux workstation managementNetworking (routing switching firewalls VPNs remote troubleshooting)
- Backup/recovery methodologies and server infrastructure management
Knowledge of AWS and/or Linux environments is a strong plus.
Knowledge on virtualization technologies is a plus.
Knowledge on security technologies (IPS Firewalls) is a plus.
Knowledge on AI modern governance is a plus.

Soft Skills:

Excellent leadership stakeholder management and team-building abilities.
Strong problem-solving and analytical skills with the ability to simplify complex systems.
Effective communication skills in English (written and verbal).
Ability to manage priorities delegate effectively and deliver results in a fast-paced environment.
Team management and people management skills.

Benefits

What We Offer:

Hybrid Work Model
25 days annual leave (above statutory entitlement)
Lunch allowance fully covered by the company
Comprehensive health and dental insurance
Wellness benefit
Transport allowance
Regular team events & monthly office activities
Working in a fast-growing innovation-driven environment

Required Skills:

Required Skills & Experience Technical Expertise Proven track record (3 years) in workspace automation IT operations and team leadership. Strong experience with: Jira Service Desk or equivalent service desk platforms Scripting (PowerShell Pester GitHub or equivalent) Identity & Access Management (Okta or similar IAM) Unified Endpoint Management (WorkspaceOne or equivalent UEM) Enterprise technologies in use: Omnissa (Workspace ONE) Trend Micro Vision One (XDR & security suite) NordLayer (SASE secure remote access) 1Password (Enterprise password management) Slack (Enterprise collaboration) Google Workspace (Collaboration and productivity suite) Solid understanding of: Mac Windows and Linux workstation managementNetworking (routing switching firewalls VPNs remote troubleshooting) Backup/recovery methodologies and server infrastructure management Knowledge of AWS and/or Linux environments is a strong plus. Knowledge on virtualization technologies is a plus. Knowledge on security technologies (IPS Firewalls) is a plus. Knowledge on AI modern governance is a plus. Soft Skills: Excellent leadership stakeholder management and team-building abilities. Strong problem-solving and analytical skills with the ability to simplify complex systems. Effective communication skills in English (written and verbal). Ability to manage priorities delegate effectively and deliver results in a fast-paced environment. Team management and people management skills.

We are seeking a forward-thinking IT Manager to lead the evolution of our digital workspace environment. This role combines leadership strategy and hands-on expertise in automation and end-user technologies. You will manage a high-performing distributed team (Portugal France Cyprus) of automation an...