Customer Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Position Overview:
To ensure our customers receive the highest quality service over the long term you as Customer Delivery Manager will collaborate continuously with our internal teams and customers striving to enhance their processes further. If customer satisfaction is your top priority and you are passionate about innovative technologies in the banking sector Diebold Nixdorf is the ideal place for you.
This is a hybrid position; however full-time in-office attendance is required during the training and onboarding period.
Responsibilities
Gain familiarity with Account Delivery Management concepts practices and methodologies.
- With guidance conduct:
- Contact customers regularly.
- Respond to customer queries and service requests.
- Liaise with internal installation and service teams to address issues.
- Monitor sales and performance data to understand deviations from targets.
- Comply with DN accounting Account Sales policies and procedures.
- Assist with special projects as assigned.
- Understand the role of Account Sales in linking customers with DN products businesses and functions.
- Support team and project activities.
- Learn team roles and priorities.
- Manage customer retention contract processing invoicing payment processing and service delivery for small to mid-size accounts.
- Serve as the day-to-day liaison with assigned clients to ensure timely completion of requests.
- Escalate complex or critical issues to senior Account Sales Managers or management.
- Develop strong relationships with assigned customers and analyse Voice of the Customer insights to improve relationships.
- Leverage relationships with internal product sales and marketing teams to address customer inquiries and needs.
The challenge consists of contributing to our team success in customer focus broadening business value contracts management and administration managing multiple priorities data gathering and reporting.
In the long run we expect you to be motivated to build partnerships develop trust influence positive outcomes manage complexity and strive for excellence.
Qualifications
Qualifications:
- 2 years of experience managing contracts
- Completed commercial training a comparable qualification or a degree in Marketing Law International Relations or relevant work experience.
- Empathy towards customers the ability to work independently and a results-oriented approach.
- Fluency in Portuguese and English.
- Enjoy regular communication via phone and email.
- Able to work with Microsoft Office suite Word Excell PowerPoint etc.
- Retail experience will be a plus
What We Offer:
- Competitive salary.
- Health and Life insurance
- Meal allowance.
- The opportunity to work with a knowledgeable high-achieving and enjoyable team.
- An international diverse dynamic and committed work environment.
- The flexibility to work remotely within a Hybrid system (3 days per week at the office).
- Company social agreements.
#LI-PM1 #LI-Hybrid
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
