Operation Manager

Phnom Penh - Cambodia

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Operations Management

Oversee daily logistics operations including transportation freight forwarding warehousing and distribution.
Ensure timely accurate and efficient service delivery to customers.
Implement standard operating procedures (SOPs) and continuously improve operational processes.
Monitor KPIs related to delivery time service quality and operational efficiency.

Customer Service & Relationship Management

Ensure excellent customer service by resolving operational issues promptly.
Work closely with the sales and customer service teams to meet client expectations.
Develop strong relationships with key clients suppliers and service providers.

Team Leadership & Development

Lead supervise and train the operations team to ensure high performance.
Allocate tasks effectively and monitor staff performance.
Build a culture of accountability teamwork and continuous improvement.

Compliance & Risk Management

Ensure compliance with Cambodian laws customs regulations and international logistics standards.
Oversee safety security and quality assurance in operations.
Identify risks in operations and implement measures to mitigate them.

Cost & Efficiency Management

Manage operational budgets control costs and optimize resource utilization.
Negotiate with vendors and service providers to ensure cost-effective solutions.
Drive initiatives to reduce operational costs while maintaining service quality.

Reporting & Coordination

Provide regular reports on operational performance challenges and improvements.
Collaborate with the General Manager and Sales Manager to align operations with business strategy.
Support strategic projects such as digital transformation process automation and expansion.

Qualifications & Requirements

Bachelors degree in Logistics Supply Chain Management Business Administration or related field.
At least 7-10 years of experience in logistics transportation or supply chain operations with 3 years in a managerial role.
Strong knowledge of Cambodian logistics industry customs processes and international shipping standards.
Proven leadership and people management skills.
Excellent problem-solving organizational and communication abilities.
Proficiency in logistics management systems MS Office and digital tools.
Fluent in Khmer and English (Chinese is an advantage).

Benefit & Allowance

Key Responsibilities Operations Management Oversee daily logistics operations including transportation freight forwarding warehousing and distribution. Ensure timely accurate and efficient service delivery to customers. Implement standard operating procedures (SOPs) and continuously improve operati...