Duty Manager
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Job Location:
Phnom Penh - Cambodia
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Act as the main contact for guests and handle complaints service recovery and special requests.
- Drive Guest Satisfaction Index (GSI) RPS and online review scores through proactive guest engagement.
- Ensure LQA brand standards and service quality audits are consistently met.
- Oversee daily hotel operations across all departments during the shift.
- Ensure VIPs arrivals departures and room status are properly managed.
- Support and lead colleagues on duty to deliver excellent service.
- Ensure safety security and emergency procedures are followed.
- Approve upgrades rebates and service recovery within authority.
- Prepare Duty Manager reports and ensure proper handover.
Qualifications :
- 35 years experience in hotel operations or Front Office.
- Duty Manager or supervisory experience preferred.
- Strong guest focus leadership and problem-solving skills.
- Able to work shifts weekends and public holidays.
Additional Information :
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
