General Manager | Nightsky | San Luis Obispo, CA

Were seeking an experienced hands-on General Manager to lead all operations at Nightsky San Luis Obispo. This role oversees the full guest experiencefrom sunrise yoga on the hilltop deck to Golden Hour gatherings at our signature bar and restaurantand ensures that the property reflects Nightskys mission of setting the standard in positive impact nature-focused hospitality.

This is a full-time on-site exempt position that reports to the Vice President of Operations. The salary range for this position is $100000-$125000.

Nightsky

Nightsky San Luis Obispo is an elevated nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection rejuvenation and simple-but-beautiful moments our luxurious eco-tents al fresco gathering spaces and curated activities offer guests a refined comfortable immersion in nature.

Our personality is warm adventurous neighborly stylish yet approachable. We believe in the power of shared humanity in balance in embracing natures rhythm and in taking it easy while delivering thoughtful meaningful hospitality.

Set within Nightsky Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerroa name born from the union of mar(sea) and cerro(hill)pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do from the ingredients we source to the atmosphere we create.

We operate a streamlined light-touch service modelwhere guests may encounter only a few hosts but every detail feels curated intentional and inspired by the natural world around us.

Who We Are

• Passionate about hospitality the outdoors and creating meaningful guest experiences.
• Culture-driven committed to respect teamwork accountability and entrepreneurial spirit.
• Unique in our approach encouraging individuality authenticity and creativity.
• Innovators constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse inclusive teams that thrive.

What You Will Be Doing

Pre-Opening Lead

• Overseeing all pre-opening milestones schedules and critical path items.
• Partnering with development design and brand teams to ensure that all programmed spaces reflect Nightskys design ethos and vision.
• Defining and implementing the Marcerro culinary identity at this locationshaping guest nourishment low-touch service flows mobile activations and signature F&B moments.
• Leading and supporting all existing Marcerro team membersincluding the Executive Chef and F&B staffduring an ongoing operation and pre-opening phase ensuring seamless transitions and standards alignment.
• Creating opening operating procedures staffing models host responsibilities safety systems and workflows for a staff-light environment.
• Hiring and training the opening team to deliver Nightskys brand pillars from day one.
• Establishing vendor partnerships especially with local makers brewers wellness guides and nature-focused third parties.
• Working with Marketing and Revenue to ensure the brand voice positioning programming and identity are cohesive at launch.
• Ensuring the property opens on time within scope fully functional and brand-right.

Operations Leadership

• Lead all on-site operations: guest services hosts housekeeping F&B wellness and nature programming retail grounds/maintenance fire features trails and safety.
• Maintain the integrity and functionality of all programmed spaces including the eco-tents restaurant and indoor and outdoor common spaces.
• Ensure intuitive nature-forward wayfinding sensitive lighting and safe sustainable operations throughout the site.
• Uphold Nightskys service light service right standardanticipatory thoughtful and effortlessly delivered.

Guest Experience & Programming

• Bring Nightskys missionrejuvenation fueled by natureto life through immersive memorable experiences.
• Oversee and enhance signature SLO programming ensuring all experiences reflect Nightskys pillars: connection balance shared humanity and responsible travel.
• Create organic wow moments guests will remember and share.

Financial & Strategic Leadership

• Build and execute the annual operating plan budget and property strategy.
• Manage labor forecasting expenses revenue opportunities inventory and cost controls.
• Deliver superior results across Nightskys balanced scorecard:
• revenue GOP RevPAR guest satisfaction engagement safety asset care responsible travel execution.
• Leverage local demand patterns (nature travel wine country tourism coastal recreation) to optimize revenue and experience.

People Leadership

• Recruit mentor and inspire a high-performing team that embodies the Nightsky ethosapproachable confident contextual and genuinely hospitable.
• Foster a culture of inclusion curiosity shared purpose and pride in the outdoor experience.
• Lead training development coaching performance feedback and succession planning.
• Model calm grounded leadership aligned with natures pace and the Nightsky personality.

Brand Community & Partnerships

• Serve as the local face of Nightskywarm community-minded and engaged.
• Cultivate relationships with local food and beverage partners outdoor outfitters and guides wellness instructors tourism boards and cultural and creative collaborators
• Coordinate with Marketing & Revenue to integrate the Marcerro F&B identity Nightskys visual language and storytelling into the guest experience.

Cross-Functional Collaboration

• Maintain strong alignment with People & Culture Marketing Revenue Finance and Operations.
• Ensure adherence to all regulatory requirements land-use rules fire safety standards environmental stewardship and Nightskys sustainability commitments.
• Uphold Nightskys design ethos programming standards and nature-forward guest experience.

What You Bring to the Table

Experience & Qualifications

• 5 years of hospitality leadership in boutique resorts glamping nature retreats adventure lodges or experiential properties.
• Experience running operations with multiple verticals (lodging F&B activities retail wellness and/or events).
• A track record of achieving and maintaining superior results across all areas of hospitality operations and can articulate the underlying strategies that led to your achievements.
• Strong financial acumen with a proven record of delivering performance and balancing operational needs with guest delight.
• Robust experience with hospitality technology platformsincluding PMS POS accounting systems scheduling tools and guest-engagement technologyand a demonstrated ability to implement new tech that improves operational efficiency and enhances the guest experience.
• A proactive mindset around technology adoption: not only executing on ownerships recommended systems but also identifying new digital tools that streamline operations or elevate the GX (Guest Experience).
• Knowledge of environmental stewardship sustainability practices OSHA standards and food safety strongly preferred.
• Comfortable working in outdoor environments with variable weather terrain and logistics.
• Ability to speak Spanish or other languages is a plus.

Leadership & Behaviors

• A natural host with a genuine passion for hospitality outdoor adventure and creating meaningful experiences.
• A warm confident leadership style that inspires trust and fosters communityinternally and with guests.
• A lead-from-the-front management styleyoure hands-on comfortable working shoulderâtoâshoulder with your team and you dont hesitate to jump into housekeeping F&B guest interaction or any task when needed.
• A strategic thinker who can also roll up their sleeves and lead hands-on operations.
• A cultural ambassador who embodies Nightskys ethos and brings genuine passion for hosting and connection.

Whats In It for You

• Competitive compensation package including quarterly incentive plan.
• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!
• Clear pathways to future leadership opportunities including advancement to GM roles at additional Nightsky locations or above-property executive positions.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Required Experience:

Director