Procurement Application Service Delivery Manager

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Responsibilities - your mission

You will deliver and deploy IT products and ensure services with an end-to-end accountability in conjunction with the Digital for Sourcing and General Procurement Product Manager. As a Service Delivery Manager you are accountable for the End to End Services and associated Contracts.

Your missions will be to:

Be responsible of the Product availability and reliability
Focus on added value and efficiency of the Product
Contribute to the strict respect of Time Cost and Quality of Product delivery including associated services
Managing the definition of Service Level Agreements (SLAs) Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs) and maintaining the global robustness of the Product in Operational condition in line with OLAs/SLAs
Negotiating contracts with the various business domains or customers and in alignment with the IT Product Manager
Ensure a continuous improvement of the services and integrating also in its landscape new Services opportunities.

Your main tasks and responsibilities will include to:

Define the Service and Product Lines descriptions the SLA OLA contracts and KPIs together with the various involved business domains in agreement with the product manager
Maintain the infrastructure in operational condition in line with OLA/SLAs
Ensure services are delivered in accordance with agreed customers requirements and that they continue to meet or exceed expectations
Monitor and tracks system performance against negotiated service-level agreements
Manage actions for mitigation in case of non- fulfilment in agreement with the product manager
Monitor both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams)
Communicate improvements updates and obsolescence management of components to the IT Product Manager
Provide adequate support 5 days per week at least depending on the needs of the company and the use of automated scheduling and remote monitoring
Perform the ITIL based support processes that include incident problem change configuration data management and event & alert management
Analyze and diagnose system failures then take corrective action(s) in order to ensure the continuity of operations escalating to other technical teams and stakeholders as needed
Continuously realign the targets using Key Value Metrics on the business value delivered by the Product to the Customers
Identify and implement technologies and processes that improve the reliability efficiency and availability of the systems environment (including Public cloud)

Requirements - our ideal candidate will have

Degree in IT Engineering or Management
1 year of experience working in service delivery service level management solution performance product/service planning component integration solution deployment testing user & change support incident & problem management
Knowledge of SAP MM
Knowledge of Coupa Splunk and ServiceNow software would be a plus
Full mastery of Google Suite
Strong customer-oriented attitude focused on Customer Expectations & Needs understanding
Deliverable-driven able to work with short deadlines
Good analytical skills with an ability to switch from big picture to detailed view and to give meaning to complex facts and figures
Ethics and compliance adherence is a must with a clear understanding of rules around data confidentiality (e.g. Procurement process General Data Protection Regulation (GDPR) etc)
Good communication and presentation skills and the ability to create trustful relationships quickly in a remote work context and maintaining a broad network within the Digital and Procurement functions
Fluency in English is a must knowledge of French is a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus Portugal SA

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

Manager

Job Description:Responsibilities - your mission You will deliver and deploy IT products and ensure services with an end-to-end accountability in conjunction with the Digital for Sourcing and General Procurement Product Manager. As a Service Delivery Manager you are accountable for the End to End Ser...