Customer Service Specialist

Why join us

For nearly four decades Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings an unparalleled showroom experience and unwavering service to the residential and commercial design trade. During that time weve stayed true to our passions values and deep beliefsthat well-designed spaces enrich ones life experience that quality of materials and craftsmanship can never be compromised and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.

SUMMARY

This is a full-time position that works directly with customers and representatives on sales quotations status calls delivering and service. Assists on various sales/customer service projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answering calls assist customers representative showroom salespeople and outside salespeople (currently 18 showrooms 120 salespeople) on CONRAD products. Build customer and representative relations. Build sustainable relationships and trust with customers and representatives through open and interactive communication.
• Provide price quotations (verbal written or typewritten) for retrofits and replacement orders. Follow up is essential.
• Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
• Gathers the necessary information concerning customer/representative needs by phone or in person examines records such as orders quality control sheets invoices computer printouts bills of lading and related documents and correspondence.
• Converses or corresponds with customers/representatives and other company personnel such as billing credit sales service or shipping staff to obtain facts regarding customer inquiries and service needs.
• Examines pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action.
• Responsible for taking a proactive approach to servicing customers.
• Ensure excellent customer service is provided. Ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
• Documentation is essential.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of one-year experience (preferably in the wholesale home furnishings industry).
• Excellent verbal and writing skills. Must be organized self-motivated and detail-oriented with good sales and customer service skills.
• Must have word-processing computer experience.
• Ability to multi-task prioritize and manage time effectively.
• Associates degree (AA) or equivalent from two-year college or technical school; one year related experience. Transferable customer service and sales skills interior Design design creative arts or home furnishings industry experience/knowledge.

More about CONRAD:

CONRAD is a rapidly growing employer with a dynamic and diversified work culture. We offer the opportunity to excel in the interior design and sales fields working with a very high quality unique and specialized product. We offer an excellent compensation and benefits package and promote ongoing career and personal development. We maintain an appropriately casual atmosphere. We are easy to locate in the sunny Bayview district.

We invite you to visit our website at !

Who We Hire

Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .